Customer Service Representative

2 weeks ago

Roselands, Australia Frameshop.com.au Full time

Frameshop is a leading online and local retail picture framing company that has been producing high quality framing products and solutions for over 30 years. Our mission is to decorate every Australian home with quality framing photos and designs.

**Why Work for Frameshop?**

As an Australian owned and operated company, we pride ourselves on providing the highest quality products and services. A career at Frameshop is built on the foundations of our core values.
- We are customer-obsessed
- We pride ourselves on quality
- We are creative and strive to innovate
- We are leaders in our industry

**Benefits of Working for Frameshop**
- Fulfilling customer facing role
- Opportunity to transition to Assistant Manager
- Work in a stunning gallery and showroom
- Supportive team environment. We are one big family
- Central location in Roselands, close to public transport and shops
- Opportunity for extra weekend work

**About the Role**

We are currently seeking an enthusiastic Customer Service Representative to join our team and provide exceptional service delivery to our customers both online and in our showroom based in Roselands, Sydney. This is a unique position that brings together well rounded experience in customer service, product awareness and leadership potential.

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This is a true relationship based role. Key responsibilities include but are not limited to:

- Assist around the showroom floor
- Provide customers with sound advice where needed and take orders through presenting catalogues, framing samples, taking measurements and providing advice
- Attend to inbound calls providing timely and supportive customer service regarding our products and services
- Daily order checks for online and showroom orders, managing documentation and order processing
- Provide guidance to the customer service team and optimise procedure
- General filing and documentation, management of customer orders, online order management and other general queries
- Liaising with production supervisors regarding customer orders within a factory environment

**About You**
- Proven customer service experience preferably in a niche industry such as framing, design, gallery services, interior design or graphic design
- Ability to listen attentively and provide advice to customers through demonstrating understanding and relatability
- Demonstrated ability to lead a customer service team to the highest standard
- Demonstrated ability to understand in-depth product knowledge quickly and relatably
- Exceptional interpersonal and communication skills
- A high attention to detail
- Sound critical thinking and problem solving
- Ability to manage time and workload in a fast-paced environment
- A friendly and professional character

**How to apply**

**Job Types**: Full-time, Permanent

Pay: $25.00 - $35.00 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplementary Pay:

- Annual bonus
- Bonus
- Overtime pay
- Penalty rates

**Experience**:

- customer service: 2 years (required)

Work Location: In person

  • Barista/all Rounder

    4 days ago

    Roselands, Australia The Shed Roselands Full time

    We are looking for a Barista/ All Rounder to join our Café team. Must have the following qualities: - a high regard for customers and their experience with the brand - finds ease in engaging customers through friendly rapport, even in high pressure situations. - have the ability to thrive under pressure and to remain calm. - experience using a wide range...

  • Customer Experience Assistants at Scene to Believe

    16 hours ago

    Roselands, Australia Scene to Believe Full time

    ABOUT US Welcome to a place where magical experiences and memories are created. Scene to Believe are the magic makers behind the scenes at almost every Santa photo set in shopping centres across Australia and New Zealand. Each year we search the country for Christmas staff that will join us to create magical memories for families all over Australia. You’ll...

  • Sales Executive

    2 days ago

    Roselands, New South Wales, Australia Tiger Containers Full time $70,000 - $80,000 per year

    Seeking an experienced and enthusiastic person to fill the Experienced sales representative position in our Sydney office.We specialise in the sales, supply and modifications of shipping containers.We are experiencing significant sales growth and are looking to strengthen our sales team immediately.Join a growing business embarking on further market and...

  • Facilities Coordinator

    2 weeks ago

    Roselands, Australia Myer Full time

    **Job no**: 943709 **Work type**: Permanent / Full time **Location**: Roselands - Regional Office **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.** **Myer is a place for finding life-long friendships, a safe space with a big...

  • Facilities Coordinator

    2 weeks ago

    Roselands, New South Wales, Australia Myer Full time $60,000 - $90,000 per year

    Job no: 943709Work type: Permanent / Full timeLocation: Roselands - Regional OfficeFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're...

  • Retail Planogram Merchandiser

    2 weeks ago

    Roselands, New South Wales, Australia Crossmark Australia Full time $50,000 - $70,000 per year

    Retail Planogram Merchandiser – Roselands - NSW (Car and License Required)Live in Bexley North, Campsie, Canterbury, Clemton Park, Kingsgrove, Punchbowl, Roselands or surrounds? Want a job that fits in with school runs, appointments, and everyday life?Employment Type – CasualCrossmark, a Great Place to Work certified organisation is offering ongoing...

  • Preschool Director

    2 weeks ago

    Roselands, New South Wales, Australia Koorana Child and Family Services Ltd Full time $100,000 - $120,000 per year

    Koorana Child & Family Services is seeking an experienced Preschool Director (Early Childhood Teacher) to join our Early Childhood Education Services team on a permanent full-time basis from 8.00am – 4.00pm at our inclusive preschool in Roselands.What's on Offer• Salary based on qualifications and experience + annual performance reviews.• Attractive...

  • Relief Supervisor/ Floater

    3 days ago

    Roselands, Australia Mingara Leisure Group Full time

    **A great opportunity**: Are you looking to be part of a reliable, progressive, safe and unified team working together to create memorable experiences for our local community? We are looking for an **up-and-coming leader** to be a part of our Leadership Team as **Relief Supervisor. **You will have the opportunity to build relationships with 30+ team members...

  • Barista/all Rounder

    4 days ago

    Roselands, Australia Soul Origin Roselands Full time

    Soul Origin Roselands is currently seeking Part Time / Casual / Full Time **CUSTOMER** **SERVICE SUPERSTARS** to join the team! Are you outgoing and confident? Do you have excellent personal presentation skills and want to wear the Soul Origin uniform with pride? Then this is the role is for you! You’ll be responsible for: - Giving our Soul Origin...

  • Banking Consultant, Roselands Nsw

    4 days ago

    Roselands, Australia ANZ Banking Group Full time

    **Req ID**: 80379 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Roselands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in our Retail Banking,...