Customer Service Representative

4 days ago

Roselands, Australia Frameshop.com.au Full time

Frameshop is a leading online and local retail picture framing company that has been producing high quality framing products and solutions for over 30 years. Our mission is to decorate every Australian home with quality framing photos and designs.

**Why Work for Frameshop?**

As an Australian owned and operated company, we pride ourselves on providing the highest quality products and services. A career at Frameshop is built on the foundations of our core values.
- We are customer-obsessed
- We pride ourselves on quality
- We are creative and strive to innovate
- We are leaders in our industry

**Benefits of Working for Frameshop**
- Fulfilling customer facing role
- Opportunity to transition to Assistant Manager
- Work in a stunning gallery and showroom
- Supportive team environment. We are one big family
- Central location in Roselands, close to public transport and shops
- Opportunity for extra weekend work

**About the Role**

We are currently seeking an enthusiastic Customer Service Representative to join our team and provide exceptional service delivery to our customers both online and in our showroom based in Roselands, Sydney. This is a unique position that brings together well rounded experience in customer service, product awareness and leadership potential.

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. This is a true relationship based role. Key responsibilities include but are not limited to:

- Assist around the showroom floor
- Provide customers with sound advice where needed and take orders through presenting catalogues, framing samples, taking measurements and providing advice
- Attend to inbound calls providing timely and supportive customer service regarding our products and services
- Daily order checks for online and showroom orders, managing documentation and order processing
- Provide guidance to the customer service team and optimise procedure
- General filing and documentation, management of customer orders, online order management and other general queries
- Liaising with production supervisors regarding customer orders within a factory environment

**About You**
- Proven customer service experience preferably in a niche industry such as framing, design, gallery services, interior design or graphic design
- Ability to listen attentively and provide advice to customers through demonstrating understanding and relatability
- Demonstrated ability to lead a customer service team to the highest standard
- Demonstrated ability to understand in-depth product knowledge quickly and relatably
- Exceptional interpersonal and communication skills
- A high attention to detail
- Sound critical thinking and problem solving
- Ability to manage time and workload in a fast-paced environment
- A friendly and professional character

**How to apply**

**Job Types**: Full-time, Permanent

Pay: $25.00 - $35.00 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplementary Pay:

- Annual bonus
- Bonus
- Overtime pay
- Penalty rates

**Experience**:

- customer service: 2 years (required)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Roselands, Australia Tempe Tyre and Wheel Centre, Tempe Full time

    What do you believe it takes to be successful? - You are - constantly learning new skills that will get you to the next step - You strive - to be the very best at what you do - You believe - recognition and reward is for those that work hard for it - You enjoy - the challenge that a day brings and take satisfaction in doing a great job - You enjoy - being...

  • Customer Service Officer Leisure

    2 days ago

    Roselands, New South Wales, Australia The City of Canterbury Bankstown Full time $55,000 - $65,000 per year

    Company description: The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.Job description: The...

  • Customer Service Front of House Attendant

    1 week ago

    Roselands, Australia Mingara Leisure Group Full time

    **Stir up some happiness!** **If you love getting creative behind a bar or coffee machine, are passionate about making people feel great, and want to have a great time while you work, we are the place for you. Join our team and you’ll be part of a happy bunch who enjoy coming to work and having fun. This could be the most exciting and memorable...

  • Office Assistant

    2 weeks ago

    Roselands, Australia Nutroaster Co Pty Ltd Full time

    Nut Roaster Co Pty Ltd is a family owned and operated business with over forty years of history, specialising in the wholesale and manufacture of gourmet roasted nuts. Our passion is to bring Australians the very best in quality foods - from premium nuts and beans to legumes, dried fruits, Middle Eastern groceries and more. We’re more than just a food...

  • Personal Assistant/ Customer Liaison

    1 week ago

    Roselands, Australia The Di Pacci Coffee Company Full time

    An Exciting Full Time Position Has Just Opened Up at our dipacci coffee company HQ In Roselands Monday To Friday With the occasional Saturday Required. Liase with the service department for any customer issues. General packing and cleaning will be required. Must be fluent in computer skills, and have excellent customer service with fluent English a...

  • Showroom Sales Assistant

    6 days ago

    Roselands, Australia The Di Pacci Coffee Company Full time

    Exciting Full-Time Position Available at Di Pacci Coffee Company HQ in Roselands! Di Pacci Coffee Company is looking for a motivated and dynamic individual to join our team in a key assistant role at our Roselands showroom. If you’re passionate about coffee, have a flair for sales, and possess excellent communication skills, this is the perfect...

  • Sales Executive

    1 week ago

    Roselands, New South Wales, Australia Tiger Containers Full time $70,000 - $80,000 per year

    Seeking an experienced and enthusiastic person to fill the Experienced sales representative position in our Sydney office.We specialise in the sales, supply and modifications of shipping containers.We are experiencing significant sales growth and are looking to strengthen our sales team immediately.Join a growing business embarking on further market and...

  • Facilities Coordinator

    2 days ago

    Roselands, Australia Myer Full time

    **Job no**: 943709 **Work type**: Permanent / Full time **Location**: Roselands - Regional Office **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.** **Myer is a place for finding life-long friendships, a safe space with a big...

  • Wait Staff

    1 week ago

    Roselands, Australia Thai it Full time

    **Greeting customers**: Welcoming customers and seating them - **Taking orders**: Taking orders for food and drinks and answering questions about the menu - **Serving food and drinks**: Delivering food from the kitchen to customers and ensuring it's served on time - **Handling payments**: Processing customer payments by cash or card - **Cleaning**: Keeping...

  • Wait Staff

    6 days ago

    Roselands, Australia Thai it Full time

    **Greeting customers**: Welcoming customers and seating them - **Taking orders**: Taking orders for food and drinks and answering questions about the menu - **Serving food and drinks**: Delivering food from the kitchen to customers and ensuring it's served on time - **Handling payments**: Processing customer payments by cash or card - **Cleaning**: Keeping...