Campus Concierge

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

What’s the job?
Reporting to the National Campus Director, the Campus Concierge will play a critical role in the delivery of exceptional customer service to our students. The Concierge’s responsibilities include greeting all visitors, students and staff and providing direction to assist their needs.

Day-to-day accountabilities:

- Positively and enthusiastically greet all visitors to the campus
- Manage the booking system for students for escalation of queries to Student Services
- Provide directions and guidance throughout the campus for students and visitors
- Manage a visitor log to ensure we provide a safe working and learning environment
- Sign for and accept mail and deliveries
- Provide assistance to academic staff for classroom technology issues, facilities concern and rom bookings

This is a Casual role, with a working load between 8 to 15 hours a week, depending on the business requirements and around trimester schedules. Our campus opening hours are between 8am and 6:30pm Monday to Friday.

Current students of TUA are encouraged to apply.

Who you are
- Proven ability to provide a high quality customer experience.
- An understanding of the higher education environment would be advantageous but not essential.
- Working knowledge of Microsoft Dynamics is highly regarded.
- Proven ability to work in a target and KPI-driven environment.

Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, _Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at

We’d love to hear from you.

About Us
- As the country’s newest and fastest
growing university, Torrens
University Australia brings a fresh
approach to higher education.
- Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good - by committing to a better way of doing business.