Customer Service Specialist

5 days ago

Melbourne, Australia Robert Half Full time

An exciting opportunity to join a fast-growing organisation based in the CBD as their Customer Service Specialist

**About the Company**

Join a unique and renowned fast-growing organisation within facilities and environmental services. Be part of a team driving innovation and sustainability, shaping a greener future.

**About the Role**

Are you a people-oriented problem solver? This role as a Customer Service Specialist is the first point of contact for all clients. Whether it's troubleshooting, providing information, or resolving inquiries, this role offers an exciting opportunity to showcase your dedication to exceptional customer experiences. Join this innovative brand and become a pivotal part of this company's commitment to delivering fantastic services and making a difference every day.

**Duties**
- Provide accurate information about products, services, and company policies to clients.
- Handle and resolve complaints, ensuring a positive resolution and customer satisfaction.
- Process invoices, ensuring accuracy and timely fulfillment.
- Document and update interactions, inquiries, and resolutions in company database.
- Assist in the development and improvement of procedures and workflows.
- Conduct feedback surveys and gather insights to improve overall service quality.
- Maintain a professional and positive demeanour, even in challenging situations.
- Provide technical support and troubleshooting assistance for products/services when necessary.
- Offer personalised assistance and build rapport to enhance the overall customer experience.

**Skills & Experience**
- Excellent communication skills (verbal and written).
- Strong interpersonal abilities and the ability to build rapport.
- Active listening skills to accurately understand customer needs and concerns.
- Patience and resilience when handling challenging customer situations.
- Proficiency in customer service software, CRM systems, and communication tools.
- Prior customer service experience.
- Track record of meeting or exceeding customer service goals and targets.
- Ability to remain professional and composed under pressure.
- Collaborative teamwork and conflict resolution experience.
- Quick learner, problem solver and team player - willingness to assist wherever needed

**Culture**

At this organisation and in this role, you'll experience a dynamic and lively customer service atmosphere. The team is fun and friendly, creating a positive work environment where collaboration is key. This organisation values teamwork and believes in turning challenges into opportunities, all while having a good time.

**Benefits**

This company is dedicated to fostering your growth, providing ample opportunities for advancement within their organisation. As part of their team, you'll have the chance to unwind and connect with colleagues during Friday drinks, fostering a strong sense of team culture. This company really believes in recognising your hard work and dedication, offering enticing incentives based on your achievements and meeting targets. Embark on a fulfilling career where progress, relaxation, and rewards go hand in hand.

***

**Job Reference No: 06810-0012762258BS

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia AA Appointments Full time

    **CUSTOMER SERVICE SPECIALIST - JAPANESE SPEAKER** **LOCATION: Melbourne VIC** **SALARY PACKAGE: Up to $54K + Super + $$$ Incentives** **ABOUT YOUR NEW EMPLOYER** - Our client is a global organisation with a reputation for providing exceptional service and rewarding their staff - With an increase in business, they are looking for passionate and...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Beame Full time

    **About BEAME Medical Technology Limited**: **About the role** We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...

  • Customer Service Specialist

    5 days ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Permanent / $70k - 85k + Super / East Melbourn / Customer Service Specialist in Telecommunications **Your new company** Hays is proud to partner with a market leader in the telecommunications sector. Located in Melbourne’s Eastern suburbs, this rewound company is seeking a customer service specialist to join their team. We are seeking a highly motivated...

  • Customer Service Specialist

    3 days ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

    Job Advert TextDo Work That Matters.CommBank's Business Banking Operations (BBO) function is looking for Customer Service Specialists to join our Document Preparation team within Business Lending Operations teams.BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business &...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Viva Energy Australia Full time

    **Company Description**: **Do amazing work** A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120...

  • Customer Service Specialist

    7 days ago

    Melbourne, Australia Allianz Australia Full time

    **Customer Service Specialist/s - Club Marine - Melbourne, VIC** As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water....

  • Admin/Customer Service

    3 days ago

    Melbourne, Victoria, Australia AUSTRALIAN SPECIALIST HUB Full time $45,000 - $60,000 per year

    About the roleThis is a JUNIOR ADMIN ROLE.Due to our significant growth we need we need an efficient and organised person to join our wonderful team. Supporting our team of medico-legal experts, your duties will include and won't be limited to:Nurturing positive connections with our valued referring clientsManaging the end-to-end referral and assessment...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Webjet Full time $60,000 - $90,000 per year

    About usWebJet has been Australia and New Zealand's go-to for going places since 1998. From flights (domestic and international) to hotels, holiday packages, car hire, tours and travel insurance, we've got your whole trip handled. With more than 25 years of travel know-how built into every search, we're by your side for every flight, stay, experience, and...

  • Customer Service Specialist

    2 weeks ago

    Melbourne Airport, Australia DSV Full time

    Job Req Number: 73995 Time Type: Part Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Solutions is seeking to hire a skilled and passionate Customer Service Specialist at Tullamarine Site in...