Client Promotions Operations Specialist

1 week ago

Sydney, Australia TMGM Full time

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

**About the Role**:
**Responsibilities**:

- Set up client accounts in accordance with promotion requirements.
- Gain a solid understanding of all promotion rules and exceptions, including variations across different promotion types, in order to ensure accurate and fair QA judgment.
- Support operation staff by identifying recurring errors or inconsistencies in promotion processing, and provide clear QA insights on SOP adherence, rule misinterpretations, and data handling issues.
- Strengthen communication between QA and promotion operations teams, ensuring that customer feedback and QA findings are systematically documented and integrated into the continuous improvement of processes, rules, and systems.
- Generate detailed QA reports after each review cycle, highlighting key findings, pass/fail rates, rule violations, and process inefficiencies, to support management in performance evaluations, targeted training, and operational improvements.

**Requirements**:

- At least 2 years of experience in an operations team within the CFD industry or other financial industries is preferred.
- Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
- Strong attention to detail and a commitment to accuracy.
- A team player with excellent collaboration skills.
- Proficiency in Microsoft Office (advanced Excel skills are an advantage).
- Willingness to work on public holidays.
- Bilingual proficiency in English and Chinese (Mandarin).

**Benefits**
- Celebrate your tenure with us Receive generous milestone anniversary gifts that grow with each year of service.
- Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
- Prioritize your well-being Access our Flexible Spending Account (FSA) for various health and wellness needs.
- Invest in your growth Access annual training opportunities tailored to your role.

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