Team Leader

**Empower, Lead, and Inspire at Bedrock Support**

Are you a natural leader who believes in people? Do you want to mentor the next generation of emerging mental health professionals while making a meaningful impact in people’s lives? At Bedrock Support, we take a holistic, person-centred, and empowering approach to care. We’re looking for a collaborative and supportive Team Leader to guide our Psychosocial Support Worker (PSW) team. In this role, you’ll help shape the future of mental health support while ensuring participants receive high-quality, compassionate care tailored to their needs.

**Why Choose Bedrock?**

At Bedrock, we’re not just another service provider—we’re a close-knit team that prioritises quality care, ethical practice, and a strong sense of community. As a Team Leader, you’ll play a crucial role in fostering a culture where both staff and participants thrive. Here’s what makes this an exceptional opportunity:

- **A Strong Team Culture** - You’ll be part of a passionate team that values collaboration, mutual respect, and continuous growth.
- **Lead & Mentor the Next Generation** - This role offers a unique opportunity to guide and develop mental health professionals, shaping the future of psychosocial support.
- **Training & Development** - Stay up to date with best practices and grow as a leader with access to training and professional development opportunities.
- **Flexibility & Balance** - We value your wellbeing. You’ll have the flexibility to balance leadership responsibilities while maintaining a rewarding career in a supportive environment.

**About the Role**

The Team Leader is responsible for leading, supporting, and supervising a team of Psychosocial Support Workers. Your role will be pivotal in ensuring participants receive high-quality, person-centred care while empowering staff to excel in their roles.

Key responsibilities include:

- Providing **support, mentorship, and supervision** to PSWs to enhance service quality and staff development.
- Overseeing **referrals, intake, and service agreements**, ensuring participants are matched with the right support worker.
- Coordinating **service delivery** and monitoring participant progress to improve outcomes.
- Managing **rostering and scheduling**, ensuring effective staff deployment while balancing workloads.
- Acting as a **point of escalation** for participant concerns and crises, handling urgent matters with professionalism and care.
- Ensuring **compliance with NDIS standards** and upholding ethical service delivery practices.

**Who We’re Looking For**

We’re seeking a leader who shares our commitment to person-centred, trauma-informed, and empowering care. Experience working in mental health, psychosocial support, or disability services is essential.
- Have experience working with people facing mental health challenges or psychosocial disabilities.
- Be a natural mentor—someone who leads with integrity, empathy, and adaptability.
- Be highly organised, able to balance team leadership, service coordination, and participant needs.
- Take a proactive and solutions-focused approach to challenges.
- Believe in collaboration and empowerment, fostering a non-judgemental and supportive environment for staff and participants alike.

**Requirements**:

- Relevant tertiary qualification in mental health, psychology, social work, or counselling is desirable, not required.
- Experience in mental health, psychosocial disability, or related support work.
- Previous leadership or managerial experience in a mental health, psychosocial support, or disability services setting is strongly preferred.
- Strong problem-solving and interpersonal skills.
- Police Check (or willing to acquire).
- Working with Children Check (or willing to acquire).

If you’re passionate about leading with heart, mentoring future mental health professionals, and making a tangible impact, we’d love to hear from you.

**How to Apply**

Pay: $75,000.00 - $90,000.00 per year

**Benefits**:

- Work from home

Work Location: Remote