Service Owner, Propositions and Broker Engagement

4 days ago

Sydney, Australia Westpac Group Full time

**How will I help?**

In your new role as our Service Owner, Propositions and Broker Engagement, you will be responsible for designing and delivering market leading customer propositions to enhance overall customer experience, drive growth and engage brokers.
- Key responsibilities include: _
- Creating clear and concise mortgage propositions for our target customer segments in collaboration with Customer Insights, Product Development and Pricing
- Overseeing the seamless delivery of go-to-market plans in collaboration with stakeholders across the value chain to ensure superior customer experience
- Communicating pricing, propositions and product to the broker and retail network
- Managing Offer Fulfilment such as Refinance Cashbacks

**What’s in it for me?**

You will be working for a well-known Australian company where the customer is at the heart of everything we do. You’ll be encouraged to grow and develop your career with us and will be given the opportunity to further yourself through internal secondments and training. We pay a competitive salary and have great staff benefits and perks including discounted movie tickets, internal shopping sites and flexible leave options. You will be valued and supported throughout your Westpac career and can be proud of the company you work for.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Demonstrated background with a minimum of 8+ years in Marketing and/or Product experience (Home Loans preferred)
- Adaptable and flexible to changes in priorities and demands
- Demonstrated ability to build strong relationships across the value-chain and collaborate to deliver results
- Exceptional communication skills and ability to influence key stakeholders across levels
- Demonstrated ability of effective direct and indirect team leadership
- Tertiary qualified in Marketing, Communications or a relevant discipline preferred.
- End-to-end campaign management experience

**What is it like to work there?**

As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We’ll even pay you to do volunteer or community work. We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?

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