Customer Service Consultant

4 days ago

Melbourne, Australia Australian Pharmaceutical Industries Full time

Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Pharmacist Advice, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics.

**About us:
Since our humble beginnings in 1910, we’ve grown from a small co-operative of three pharmacies to a national organisation and one of Australia’s leading health, beauty, and wellness companies.

Wesfarmers Health includes 73 company-owned Priceline stores, 396 Priceline pharmacy franchise stores and 89 Clear Skincare clinics and is also a wholesale distributor of pharmaceutical goods. In 2023, the Health division expanded its digital and medical aesthetics offering with the acquisitions of telehealth provider InstantScripts, as well as the SILK Group, who operates a network of around 140 wholly-owned, joint venture and franchised clinics. The division employs more than 3600 team members.

**About the role:
We are seeking a dedicated **Customer Service Consultant **to join our team at the Dandenong Distribution Centre on a 6-month maximum term contract.

As a Customer Service Consultant, you’ll play a key role in supporting our pharmacy partners by responding to customer and supplier queries regarding product availability, pricing, deliveries, and more. You will process orders and ensure customers receive prompt and efficient service in line with Wesfarmers Health’s commitment to customer care and operational excellence.

**Key Responsibilities:
- Respond to customer calls regarding stock availability, pricing, and order status.
- Accurately enter customer orders into the internal system.
- Provide support to both customers and suppliers with product information and issue resolution.
- Collaborate closely with internal teams, including Buying, Distribution Centre staff, and Sales teams, to ensure customer needs are met.Actively participate in team meetings and contribute to continuous service improvements.

**About you:
You’ll be someone who takes pride in delivering exceptional customer experiences and thrives in a collaborative environment. You have a calm approach under pressure, strong communication skills, and a keen eye for detail.
- Experience in a call centre or customer service role, ideally within the retail or pharmaceutical industry.
- Outstanding communication skills, with a confident and clear telephone manner.
- Excellent problem-solving abilities and attention to detail.
- Ability to work collaboratively and contribute to a team environment.
- Strong computer literacy and the ability to learn new systems quickly.Certificate IV in Customer Service (preferred).

**Why you’ll want to join us:
**Aboriginal and Torres Strait Islander Applicants
- Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices. As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.

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