Customer Service Representative

2 weeks ago

Novar Gardens, Australia BlueScope Full time

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join our Fielders business in our **Novar Gardens team** as a **Customer Service Representative**. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.

**This is a Monday to Friday, day shift opportunity.**

**What Will You Do?**

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales and customer service duties, you’ll be responsible for the following**:

- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- prepare and follow up on customer quotes, whilst supporting our sales teams and branches across Australia
- providing internal support and regular feedback to our sales teams with customer and competitor information
- resolve issues and seek ways to improve the customer’s experience
- ensure that tasks are completed in a timely manner and systems updated accordingly

**More About You**

You will enjoy working in a team environment and bring:

- excellent communication, negotiation and interpersonal skills
- a strong customer focus with the ability to resolve issues effectively and efficiently
- the ability to pick up new and custom IT systems quickly
- a proactive approach in building constructive and effective relationships
- a high attention to detail and ability to complete multiple tasks simultaneously
- a commitment to your own safety and well-being while caring for others

**What’s in it For You**
- Ongoing career development opportunities
- Ongoing trainings
- Employee benefits with discounts on health and wellbeing products and services
- Team lunches
- Team building activities
- Employee Assistance Program

**Together we can make a world of difference.**
- Applications close Monday, 20th January 2025_

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