Intern Service Desk Analyst

**Description**
- Gain hands on work experience whilst completing your studies
- Support customers with technical issues related to corporate IT systems
- Excellent career development in a culture that embraces flexible work arrangements

**Do Work That Matters**

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

**Your New Role and Responsibilities**

This opportunity is for students currently studying an IT related degree, diploma or certification.

We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.

An average week for an Intern Service Desk Analyst could incorporate wide range of activities, including:

- Provide first-line IT support to end-users in the Asia Pacific region.
- Log and manage user incidents, service, and access requests.
- Account Maintenance (Password resets, account unlocks, etc.)
- Troubleshoot hardware, software, network, and telecommunication issues.
- Ensure compliance with Service Level Agreements and maintain user communication.
- Maintain documentation, and research issues and troubleshooting.

**What You’ll Bring to Make An Impact**

Along with your education and any practical experience, Leidos values individuals who use their initiative and seek to understand the business and develop relationships based on respect.
- Currently studying IT related Degree or Certification.
- Experience in a customer-centric role.
- Excellent communication skills and a proactive approach.
- Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
- Awareness of ITIL best practice methodology.
- Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
- Previous service desk experience is desirable.
- This role does require the successful applicant to be an Australian Citizen and be_ _willing to obtain and hold a NV-1 or greater security clearance._

**Diverse Team Members, Shared Values and a Common Purpose**
- Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

**Next Steps**
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

**Original Posting**:
**Pay Range**:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.