Events and Engagement Officer

**Position Description Events and Engagement Officer**
July 2025**

**Position title**Events and Engagement Officer

**Position number**1685

**Classification (Level)**4

**Department**Corporate Services

**Division**Customer Experience and Engagement

**Business unit**Engagement, Media and Events

**People Leader**Unit Manager - Engagement, Media and Events
Mayor, Councillors, Executive Leaders, Senior Leaders,

**Key stakeholders**Community, Customer Experience Division, City Development,
City Services, Corporate Services.

**Community Vision: A liveable, sustainable community.**
The strategic directions of Liveable, Sustainable, and Community reflect the aspirations of
the community for the City of Marion’s future.
A fourth strategic direction, Our Organisation, sets the focus for Council and its staff toward
fulfilling the 2024-2034 Community Vision and Strategic Directions. These interconnected
directions emphasise a commitment to achieving holistic outcomes for the council area

**City of Marion Values**
Our Values inform what is important in how we deliver for our community.
They aspire towards a consistent standard that can be expected from all who engage with
the City of Marion.

**Together we**

**Our Community Vision**
**Focus on the customer |** We are:

- Engaged with our diverse community
- Responsive and proactive
- Dedicated to delivering great customer

experiences
**Engage with respect |** We are:

- Committed to a safe and inclusive workplace
- Connected, caring and professional
- Honest, transparent and act with integrity

**Embrace excellence |**We are**:

- Adaptable, driven and continuously improve
- Accountable for our decisions and actions
- Proactive in sustainability and support the

environment

A great place to _work_

**Position Description Events and Engagement Officer**
July 2025**

**Purpose**

The Events and Engagement Officer is responsible for managing small to medium-impact
civic and community events that foster involvement and connection, such as reserve and
playground openings, sod-turning ceremonies, significant day celebrations, and other ad
- hoc civic events. The role also supports the ‘Events Coordinator’ in the production and
delivery of major events, citizenship ceremonies, and community awards presentations.

The Events and Engagement Officer facilitates events organized by external parties and
supports community engagement initiatives. This includes the coordination and
administration of Special Event Permits for events.

Working collaboratively across departments, the Events and Engagement Officer ensures
that events and engagement activities are delivered seamlessly, align with key strategic and
organisational objectives, and are effective in engaging the City of Marion community.

**Key Deliverables**
- Lead the production, promotion, and delivery of small to medium-impact civic and

community events, including reserve and playground openings, sod-turning
ceremonies, significant day celebrations, and ad hoc civic events.
- Deliver community engagement events that foster community involvement and

connection.
- Assist with developing and maintaining project pages in the Making Marion

engagement portal.
- Facilitate events organised by external parties (e.g. markets, concerts)
- Coordinate and manage the issuing of Special Event Permits, including their

administration, evaluation, and issuance through customer and internal stakeholder
liaison.
- Develop, maintain, and regularly review the Special Event Permit Application form

and supporting documentation.
- Support the production and delivery of major events, citizenship ceremonies, and

community awards presentations.
- Liaise with internal and external stakeholders in the planning and delivery of events.
- Provide mentoring, support, and advice to event organisers in scoping and delivering

their events.
- Assist with other events and community engagement activities as required
- Identify and implement process improvements.
- Maintain and organise the events storage area.

A great place to _work_

**Position Description Events and Engagement Officer**
July 2025**

**Person Specification**

Desirable criteria
- Self-motivated, detail orientated person with experience in planning and event

coordination.

council’s Customer Relationship Management (CRM).
- Commitment to process improvement.
- Highly organised and demonstrates initiative.
- Advanced customer service and interpersonal skills with a commitment to providing a

positive customer experience.
- Ability to liaise effectively with external and internal stakeholders.
- Proven negotiation skills to successfully engage, consult, liaise, negotiate and resolve

conflict.
- Time management, ability to multitask and prioritise to meet deadlines.
- Provide training to staff to enable efficient processing.
- Ability to work both independently and in a team environment.
- Proficiency and knowledge of computer software and Microsoft 365.
- An understanding of