Front Office Manager

2 weeks ago

Mascot, Australia Quest Mascot Full time

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 150 locations across ANZ and Fiji. With an unrivalled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global apartment hotel group, The Ascott Limited.

Quest Mascot is under new management. 91 -Keys property located 650 meter from Sydney Domestic Airport and walking distance from Mascot Train Station.

We are seeking a Front Office Manager to lead and develop the Front office team.

This position involves managing and leading the front office team in providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations, assisting corporate and leisure guests, and ensuring the smooth running of the reception desk. The position also involves working closely with the Hotel Manager on recruitment, appraisals and team management for the front office team.

The successful applicants will demonstrate a passion for customer service, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, strong attention to detail, and a high standard of personal presentation.

Previous experience in a Front Office Manager / Assistant Front Office Manager role is essential and experience with managing small team would be an advantage. Experience with sales and industry qualifications will be highly regarded.

The successful applicant must be flexible and available to work shift, weekends and public holidays based on the business needs.

**Applications**

Applications should include a CV, and all applicants must have the right to work in Australia.

*

How many years of people management experience do you have?
*

Which of the following statements best describes your right to work in Australia?
*

Do you have customer service experience?
*

What's your expected annual base salary?
*

How many years' experience do you have as a Front Office Manager?
*

Which property management systems (PMS) do you have experience with?
*

Do you have experience preparing work rosters?

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Shift work
- Weekend availability

Supplementary Pay:

- Performance bonus

COVID-19 considerations:
We follow NSW Government Covid-19 policy

Ability to commute/relocate:

- Mascot, NSW 2020: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Front office management: 3 years (preferred)

Work Authorisation:

- Australia (required)

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