Warranty Administrator

**Warranty Administrator**
- **Join Arden Homes part of the national residential builder NEX Building Group**:

- **Support the wider Warranty team with scheduling maintenance work**:

- **Located in Scoresby**

Arden Homes was established in 2010 and has built a reputation as being Victoria’s leading builder of all-electric and solar powered homes. Our homes have won some of the most prestigious awards from industry bodies and associations across Australia including the most demanding design categories. We create individual, innovative, and intelligent homes that stand out from the crowd and stand the test of time.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

**Our perks and benefits**

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

- Discount on building a home with any of our building brands (after qualifying period)
- Income protection insurance
- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
- Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit)
- Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
- AIA Vitality health and wellbeing program
- A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
- Employee assistance program to support your mental, financial and physical wellbeing
- A huge catalogue of online learning and ongoing professional development programs
- NAWIC and HIA corporate membership
- Attractive remuneration
- And so much more

**About the opportunity**:
The Warranty Administrator is part of the Arden Homes Warranty and Maintenance team and reports to the Warranty Manager. The key focus of this role is to support the Warranty and Maintenance team by coordinating inspections and assisting with general defect and warranty tasks. More specifically, you will:

- Monitor and maintain the Warranty and maintenance inbox
- Oversee and manage the 3-month maintenance within your assigned region to ensure a seamless transition from Construction and a high-quality client experience
- Liaising with clients and Warranty Supervisors regarding booking inspections, maintenance service dates and general maintenance requirements
- Manage calendars and processing of paperwork at the end of each appointment
- Following up service reports and entering data and service defects into computer system accurately
- Producing service requests, purchase orders and inspection reports relating to scope of work

**About you**:
You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:

- Previous experience working in fast paced, high volume administrative role, including scheduling/coordinating
- Strong communication skills, delivering and unbeatable customer service
- An ability to show empathy, communicate with clients and various teams to provide information and updates on maintenance works
- Strong IT skills, utilising Microsoft suites, outlook
- Outstanding prioritisation, organisational, and planning abilities with the ability to work under pressure
- A positive attitude with the ability to work by yourself or within a team
- Knowledge within the building and construction process is highly regarded but not essential

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don’t feel you tick every box, we encourage you to still apply. We’d love to have a chat with you about your career goals.

**Interested?**
- Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes_