IT Support Technician

1 week ago

Footscray, Australia Milestone IT Full time

Immediate start
- Attractive salary
- excellent career progression opportunities

Milestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team.

Working with a small team of IT specialists, you will be Providing High-Level support to users both on and off-site.

**Key Responsibilities include**:

- Providing hands-on hardware and software support for Active Directory,
operating system builds from images and troubleshooting
- Manage the tickets raised by the service ticketing system
- Installing, moving, adding, and changing equipment and software
- Maintenance of the Client's Network
- Performing proactive and reactive troubleshooting to identify potential problems
- Provide reports as requested by the management or by the customer
- Use remote software tools to monitor all the devices

**Skills we are looking for**:

- Minimum of 1 year experience performing level 1 support
- Detailed knowledge and experience of Active Directory
- Detailed knowledge of various desktop and server operating systems
- Friendly welcoming professional with good telephone manners
- Well-presented, hardworking, and enjoys working in a team
- Possess great written and verbal communication skills
- Work well independently and productively within a small team environment

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