Dispatch Officer

We are looking for an enthusiast & capable Dispatch Officer to join our Field Services Team to coordinate & administrate of service requests & work orders to ensure a high level of customer service for Gippsland Water staff & Contractors.

**Temporary full time, until 30 November 2026**

**Our organisation**

We exist to deliver reliable, high-quality water, wastewater and waste recovery services to ensure the economy and liveability of the central Gippsland region.

We are focused on:

- Maintaining affordable quality water and wastewater services for our customers
- Our sustainable future and future of the region
- Continuing to strengthen the important role we play in our local communities.

There are many benefits in working for us, we offer:

- Competitive salary
- Ongoing training and development opportunities
- Work variety
- A positive environment

We focus on building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.

Our reward and recognition framework has been developed to support a constructive culture and is focused on consistently recognising and encouraging the demonstration of our values as well as outstanding performance.

We do truly meaningful work within a supportive and inclusive culture that encourages you to make the most of your talents.

**The role**

The Dispatch Officer is responsible for the coordination and administration of service requests and work orders relating to emergency reactive and preventative maintenance work activities for the Gippsland Water staff and Contractors, with the objective of ensuring a high level of customer service is provided within regulatory guidelines, industry standards and Gippsland Water policies and procedures.

**What you’ll bring**
- Well-developed time management, organisation and prioritisation skills.
- Excellent verbal and written communication skills.
- A demonstrated ability to work effectively with computer-based technology.
- The ability to resolve customer enquiries and complaints and manage customer relationships.
- The demonstrated ability to achieve team objectives by working and participating as part of a team as well autonomously.

**How to apply**

For specific enquiries relating to this position, please contact Catherine Kanara, Field Services Dispatch Coordinator on 0474 007 131.

**Please note that if you do not fully address the selection criteria you may be excluded from being shortlisted for further progression in the recruitment process.**

Shortlisted applicants may be required to undertake a National Police Check.