Customer Care

2 weeks ago

Redbank Plains, Australia Greater Springfield Veterinary Full time

Be a warm and friendly face at GSV

**Customer Care Position (permanent 30-38 hour/wk)**

Are you a dynamic and customer-focused professional with a genuine care for their people? Can you easily pivot and re-prioritise in an ever-changing environment?

Greater Springfield Veterinary is seeking a Senior Receptionist to be the welcoming face of our practice and provide exceptional service to our clients and their beloved pets. If you’re looking for a rewarding career in a friendly and collaborative environment, this could be the perfect opportunity for you

**About Us**

Greater Springfield Veterinary is a leading veterinary practice committed to providing the highest level of care to pets in the Greater Springfield & Redbank Plains area. Our dedicated team of veterinarians and support staff is known for their expertise, compassion, and commitment to improving the lives of animals. Our Values, Diversity & Inclusion

We are the first Carbon Neutral veterinary practice in Queensland and aim to share our care messaging beyond the boundaries of people and their pets.

**Position Overview**

As Customer Care you will play a pivotal role in creating a positive first impression for our clients and ensuring their experience with our practice is seamless.

This permanent position is available 30 to 38 hours per week with shifts on a rotating roster Monday to Saturday between 7am and 8pm.

Your responsibilities will include:

- Greeting and assisting clients with warmth and professionalism.
- Managing appointment scheduling and reminders.
- Processing payments and managing invoices.
- Maintaining accurate client records and files.
- Assisting with administrative tasks to support the efficient operation of the clinic.

**Qualifications**

To excel in this role, you should possess the following qualifications and attributes:

- Proven experience in a receptionist or customer service.
- Experience in a veterinary clinic or healthcare setting highly regarded.
- Exceptional interpersonal and communication skills.
- Strong organisational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Compassion for animals and a genuine desire to provide excellent client service to their owners
- Leadership skills and the ability to work effectively within a team.

**What we offer**
- A supportive and collaborative work environment.
- Opportunities for professional development and growth.
- The satisfaction of knowing you are contributing to the well-being of animals and their owners.

**How to apply**
Your Name:

-Which position are you interested in?
Customer Care
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