Ndis Sil Team Leader

**About Us**

Elevate support care is a NDIS registered provider which provides a variety of services to people funded through the NDIS but also providing supports to privately funded individuals. We span across Melbourne’s North, East and South Eastern suburbs.

Elevate Support care was established in 2020 with the intention of providing disability services with a difference.

At Elevate we take the time to build relationships with all our clients and provide exclusive and completely personalized supports to our clients.

We believe in a world where everyone has choice and control over their lives and has access to real opportunities and experiences.

**Our Purpose**

Our purpose is to make a positive difference in all the lives we touch. This includes our participants, families, carers, planners, support coordinators, and practitioners. We seek to achieve this by firstly providing amazing quality care that is culturally and linguistically aligned.

**About the position**

As the SIL Team Leader / House Manager, you will oversee the day-to-day operations of the site, ensuring effective and efficient service delivery through role modeling, coaching, and supervision of staff. You will work under the general direction of our Area Manager and Directors and provide participants with support that aligns with their goals and NDIS SIL plans, assisting them in achieving independent living.

**Your role includes**
- Oversee the daily operations of our Supported Independent Living Home
- Leading and modeling effective person-centered practices, including working individually with participants, planning and delivering work per care plans, providing support to families and carers, and working with local service providers.
- Supporting the team in providing high-quality services in line with participant care plans, goals, and outcomes.
- Developing fortnightly rosters, allocating staff according to contracted hours, planned leave, and participants' care rosters.
- Providing effective onboarding, site orientation, and training to new employees, supporting their engagement and learning journey.
- Conducting regular team meetings and monthly practice supervision to assess the performance of each team member.
- Working with staff, participants, families, and other stakeholders to understand and resolve concerns.
- Coordinating on-site support and reviewing incidents and complaints.
- Ensuring staff work within Ample Life’s Code of Conduct, policies, and procedures of the Quality Management System.

**To be considered for the position, you must have**
- Minimum 2 years experience in Supported Independent Living (SIL) and a strong understanding of NDIS
- Capacity to effectively lead, coach, and develop a team to achieve the best quality service outcomes.
- Ability to work both autonomously and as part of a team, incorporating effective planning, time management, problem-solving, organisational skills, resourcing, and achieving quality outcomes.
- Ability to plan and prioritise to meet customer service delivery requirements.
- An understanding of available community services, networks, and supports.
- Experience with behavioural management plans, restrictive practices and behaviours of concerns / high medical needs, manual handling, and medications
- Empathy and passion to make a difference in the lives of those we serve.
- A sound understanding of the NDIS Quality and Safeguarding framework
- Relevant immunisation paperwork

ABOUT YOU
- You have at least 5 years’ or more working in the disability sector
- You have experience working with people with Autism and behaviour support needs
- You have experience implementing systems and strategies to remove or reduce risk, when supporting individuals who may be more vulnerable to heightened risks
- The residents and staff respect you because you know how to balance care and genuine compassion with their safety, well-being, personal growth and independence.
- You manage the house with great efficiency ensuring that administration, compliance, rostering and household tasks (including cooking, cleaning, washing, general home maintenance) are operating with great precision.
- You walk the talk and set a good example for House Staff, the Families and SILC team.
- Your qualifications look like a Cert IV (Disabilities) or equivalent or better (e.g. nursing, mental health, allied health, psychology, social work, teaching).
- You are super organised with proficient verbal and written communication skills to boot.
- You understand and accept that the occasional overnight, weekend, public holiday and emergency on call shifts are part and parcel of the role.
- You have a current driver’s license and you drive like a safety pro
- NDIS Worker Screening Clearance, First Aid certificate, CPR or a willingness to obtain.

**Salary**: $70,000.00 - $90,000.00 per year

Schedule:

- Day shift
- Morning shift
- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

Licence/Certific