Student & Academic Services Officer

Are you passionate about supporting students and ensuring they have an exceptional educational experience?

Curtin College is looking for **2 Full Time** Student & Academic Services Officers.

As a Student & Academic Services Officer, you will play a vital role in enhancing the lives of students by providing high-quality administrative and services support within the College/Campus across a broad range of academic and student services and administrative functions.

**Key Result Areas**:
**Reception and Front Desk Services**

Provide high-quality support for the College/Campus reception, including:

- Greeting and directing students, staff, and visitors in a professional and courteous manner.
- Managing the reception area to ensure it is welcoming, tidy, and well-resourced.
- Handling incoming and outgoing mail and deliveries.
- Maintaining a log of visitor and student enquiries for reporting and service improvement purposes.
- Assisting with the coordination of front desk rosters and ensuring adequate coverage during business hours.

**General Administrative management/support**
- Assist in the management of the academic calendar of events and activities.
- Maintain the accuracy of student records with version control over program structures.
- Assist with timetabling, invigilation, quality control, and the conduct of examinations.
- Maintain the accuracy of student records and cleanse data for regulatory reporting.

**Student progression and records management**
- Assist with enrolment/re-enrolment and associated activities.
- Assist with student progression, completion, and transition processing.
- Assist with the administration and reporting of student and graduate satisfaction surveys, and course and teaching evaluations.
- Process results, changes to grades, terminations, academic status and unit appeals, awards, and merit scholarships.
- Process requests for enrolment variations, deferrals, and withdrawals in accordance with policies.
- Process students’ variations to enrolment.
- Assist with the planning of graduation ceremonies and orientation.

**Staff/Student support**
- Assist with annual course reviews, and student and course evaluation processes.
- Provide information to students relating to programs/courses, academic policies and procedures, program progression, transition to university, and other student academic matters.
- Provide administrative and secretarial support to various academic and student committees.
- Develop and maintain strong and effective relationships with all stakeholders.
- Assist with College/Campus orientation, graduation, and student experience activities.
- Process student requests for replacement documentation.
- Provide advice to students relating to College/Campus policies and procedures, program progression, transition to university, and other student administrative matters.
- Undertake student monitoring duties, including retention and performance calls as directed.
- Assist and engage in student extracurricular activities to enhance the student experience.

Other duties as required

**Qualifications**:
**SELECTION CRITERIA**

**Essential**:

- Proven experience in a customer service or student support role, with a track record of delivering exceptional service.
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
- Strong interpersonal, written, and verbal communication abilities, enabling effective interaction with diverse stakeholders.
- Proficiency in Microsoft Office suite.
- Ability to work collaboratively in a team environment and adapt to changing demands and priorities.
- Strong problem-solving and decision-making skills, with a commitment to finding practical solutions.
- Attention to detail and commitment to accuracy in all aspects of work.

**Desirable**:

- Degree or equivalent (preferred)
- Work experience in higher education sector

**Additional Information**:
**About Navitas**
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and, supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

**What we can offer**
- Collegial and collaborative environment with a commitment to education
- Navitas portfolio career opportunities globally and professional development
- Health & wellbeing benefits which includes support for employees and family
- Corporate discount for Medibank Private and plus other benefits

**Diversity Equity and Inclusion**
- As part of Navitas, Curtin College promotes and embraces an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff - no matter where they are from or who