Desktop Supervisor

Restorx NSW
- Full-Time Employment
- Newcastle Office Location

Due to continued growth, we are currently seeking a motivated individual to join our Newcastle team in the position of Administrator / Desktop Supervisor.
- Career Growth Opportunity
- Immediate Start
- Two Vacant Positions

**The Role**:
This diverse role will involve running and completing jobs from our insurance clients and assisting the Project Management team to successfully deliver business-oriented outcomes. You will be responsible for meeting client and customer needs, milestones, budget expectations and quality specifications, while undertaking a self-managed project portfolio. This is a fantastic chance to join a stable and secure company that values its people above all else Career growth opportunities will also be available.

**Key Duties & Responsibilities**:

- Accurately report & record job details throughout repair life of works
- Deliver projects to strict SLA time frames, as set out by our clients
- Build & maintain strong relationships with clients & continuously look for improvement opportunities to service their needs
- Coordinate, influence & negotiate with internal & external stakeholders
- Work closely with team & managers to deliver outcomes
- Schedule project managers, supervisors, technicians & subcontractor trades
- Prepare detailed scope documents, instructions & work orders
- Complaint handling, where appropriate
- Accurate & timely invoicing
- Ensure all KPI’s, budgets & time frames are achieved

**Key Selection Criteria**:
Do you have proven examples of demonstrating drive and energy? Are you extremely motivated and can think outside the box? Do you want the opportunity to potentially work your way into a partnership? Being able to demonstrate and highlight examples of these are the key criteria for you to be successful in joining our existing talented and passionate team.

The following selection criteria is also important, but we are happy to teach and mentor you along the way.
- Strong Administration & Customer Service background
- Business Administration Qualification ideal, however not essential
- Experience in the Restoration, Construction or Insurance industry, highly regarded
- Excellent written & verbal communication skills
- Strong organisational skills & attention to detail
- Enthusiastic & proactive attitude
- Ability to work autonomously, self-delegate & use initiative
- Outgoing & positive personality
- Ability to work in a fast paced & high-pressure environment
- Intermediate Microsoft Office skills
- Can-do attitude & good work ethic

**We Offer**:

- An immediate start
- A respected organisation with stability and security
- Support and guidance from experienced managers
- A positive and rewarding team culture
- Future career progression where great work is recognised and rewarded
- Up to date technology and a modern office environment

**The Company**:
Positioned as one of Australia’s leading restoration companies, Restorx provides both insurance and non-insurance related services and is uniquely qualified for addressing all aspects of contents and building restoration. With an integrated approach to our people, processes, and technology, we take pride in achieving fast and successful outcomes, especially in emergency situations.