Team Leader, Revenue Operations

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: The Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Finance

Reference: 25811
- **Full time, Ongoing role**:

- ** Parkville location, with multiple public transport options available**:

- ** $81,463 - $90,391 + salary packaging + super + 5 weeks annual leave + monthly ADO's**

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

**About the Finance department**

The Finance department brings a commercial perspective to business decision making and supports the Royal Women's business performance by providing the appropriate financial and business information and advice, as well as driving the organisation's business risk management program.

**About the role**

The role of Team Leader, Revenue Operations reports directly to the Manager, Revenue Operations and has responsibility for the supervision of the Revenue Operations team. As the Team Leader you will ensure the accurate and timely generation and dispatch of invoices including debt follow-up and escalation of issues that prevent payment.

A regular day will see you:

- Manage and co-ordinate the day-to-day running of the Revenue Operations team including the management of leave requests and timesheets.
- Set performance goals for your team, tracking results and evaluating performance effectiveness.
- Ensure the Revenue Operations team are fully trained in all billing systems and revenue procedures and there is adequate leave coverage within the team.
- Ensure that billing activities are carried out with a high level of accuracy, completeness, and timeliness of patient and sundry debtor invoices.
- Implement strategies to expedite the payment of invoices, including monitoring aging reports and following up on overdue accounts.
- Oversee the preparation and submission of month-end financial reports, including coordinating with the Finance team to gather billing data, reconcile accounts, and prepare accurate and timely reports for management review.

**About you**

You will be someone with excellent communication and interpersonal skills who enjoys fostering a culture of support, flexibility and ‘can do’ attitude.

You’ll bring with you:

- Experience in patient billing in a hospital environment (public or private).
- Demonstrated experience providing leadership/supervision in an environment which deals with high volume queries and multiple stakeholders.
- Ability to manage incoming work with competing priorities and meet deadlines.
- An ability to build productive working relationships with internal and external stakeholders and professionally represent the Women's.
- Ability to identify and propose effective solutions to problems through proactively seeking information needed to resolve work problems.

**Our benefits**

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
- Public transport options at our doorstep and end of journey facilities for cyclists
- Onsite childcare centre and breastfeeding rooms
- Mentoring, learning and career development opportunities
- Five weeks annual leave, 17.5% leave loading, monthly ADO’s and purchased leave options

**Inclusion and belonging**

**Join us