Hire Contoller

**Hire Contoller**

**Port Melbourne**

**Do not add salary bullet point as part of the 3 for seek - add in salary display section as below**
- VIC - $77769 inc super+profit share+allowances+3k signon
- NSW - $77769 inc super+profit share+allowances+1k signon
- SA/NT/WA - $74682 inc super+profit share+allowances+1k signon
- QLD - $74682 inc super+profit share+allowances

**Below bullet points are for SEEK - mix and match based on specific location/role as you see relevant/applicable**
- Largest family-owned equipment hire company in ANZ and still growing
- Culture is our secret sauce-we care about our team mates & customers like family
- Culture is our secret sauce-family, innovation, customer service, down to earth
- Ongoing training & career development-no experience needed-street parking avail
- Largest family-owned equipment hire company in ANZ + great employee benefits
- Training & career development-build your career with us-no experience needed
- For Sydney and VIC add below point in job advert body
- $77,769 salary package inc super + profit share + weekend allowance + $1,000 sign on bonus ($3,000 for VIC)(details in advert)
- For SA/NT/WA/QLD add below point in job advert body
- $74,682 salary package inc super + profit share + weekend allowance + $1,000 sign on bonus(details in advert) - (do not advertise sign on bonus for QLD)

**About the role**

As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role. The Hire Contoller will love dealing directly with our customers. They are responsible for providing outstanding customer service on the phone or in branch, coordinating hire contracts, and providing expert advice to our customers through their intimate knowledge of our range of equipment we hire.

This role requires you to;
- Provide exceptional customer service at all times in accordance with our ‘Every Customer a Raving Fan” value.
- Assist customers over the phone using the reservation prompt script at the front desk.
- Create, update and finalise hire schedules
- Co-ordinating customer hire contracts and branch administration
- Make recommendations about complementary equipment or products that will support the customer’s needs
- Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment,
- Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
- Process payments in accordance with the creation, cycle billing and completion of hire schedules
- Opening and closing the branch as required
- Clean and maintain the branch showroom, yard and storage spaces

**About you**
- Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
- Previous experience in a customer service role, and a genuine interest in helping others
- The availability to work weekends. - check branch if open on weekends
- A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
- Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
- An interest in mechanics and construction equipment and a desire to learn
- A COVID-19 vaccination is preferred for this role as Kennards Hire operates as part of the construction industry and our customer sites may require this.

**Why join the family**
- We are Australia and New Zealand’s largest family-owned equipment hire company
- Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan
- We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events

Please note: Background/Police Checks will be carried out as part of the recruitment process