IT Support Technician

Simon Curwood Jewellers is the most progressive luxury jewellery retailer in Australia. With strong international connections, Simon Curwood Jewellers has steadily outpaced its competitors with our ability to create custom-made high-end luxury jewellery. From hand-made Australian pieces, to diamonds individually selected in Dubai, to commissioned pieces from New York’s most noted designers to the most perfect of pearls from the South Sea, Simon Curwood Jewellers offer the ultimate in luxury experiences in an accessible and inclusive environment.

**The Position**

We are looking for a junior IT Support Technician to join our team and grow with our business. The position will initially be permanent part-time, looking to increase to full-time.

Reporting to the Lead Developer you will work closely with each retail Store Manager providing general IT hardware, software and networking support as well as working on industry leading new technology.

You will be responsible for:

- Providing first line technical support to retail stores
- Actively responding to and actioning all requests received for IT support via remote dial-in, in-person and or by phone
- Accurately log, action and escalate incidents as required
- General IT and technology support, including troubleshooting hardware and software issues
- Communicating effectively with various stakeholders to offer feedback and take advice constructively to build the best possible and industry leading technology platform
- Ongoing admin and maintenance of POS and other systems
- Delivering IT projects within agreed timeframes
- Developing strong working relationships with Store Managers, Assistant Managers and Head Office team being sought out as an IT expert within the business

**About You**

We are looking for someone who is in their last year of studies or who has recently graduated and is seeking a long term career as an IT professional.

You will be able to communicate clearly, think logically and problem solve with our team. Some travel to our stores is required and you will be required to have your own car and current drivers licence.

You will also have:

- A strong work ethic and willing to get your ‘hands dirty’ and take on responsibility to grow and develop
- Strong problem-solving skills and tenacity
- Ability to communicate business risks and impacts of issues and options clearly
- Some experience in IT hardware and networking support, with Windows & iOS
- Root cause analysis and systems improvement approach to solutions
- A thirst for innovation and pushing the boundaries
- Ability to coordinate and collaborate with external technology partners
- Customer service skills and presentation, ideally in retail sales
- Attention to detail and pride in producing high quality results

It would be an added bonus if you have:

- MS365 and AzureAD exposure
- POS and other retail systems
- CAD or 3D scanning
- Automation or AI experience

**What's on offer?**
- Become a key part of a fast-growing jewellery business with ongoing expansion plans
- On the job training, mentorship and support throughout your career
- Industry competitive remuneration package matched to skills and experience
- Flexible work options '“ choose your days/hours, or WFH on certain projects
- Impressive staff discount rates for beautiful custom made jewellery
- Amazing Christmas function and other staff functions throughout the year

If you believe you have the skills and experience we’d love to hear from you

Your cover letter should include your salary expectations and availability to commence employment should you be successful.