Operations Manager

About Us

**Calling all experience creators**

Let’s go to the pub” Chances are, it’s one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub’s story. A great local is made up of great people. And together, both sides of the bar create something special.

About the Role
- **
Lead a portfolio of 12+ venues across metro and regional NSW**:

- ** Based in Sydney**

As an **Operations Manager**, you will be responsible for supporting and coaching Venue Managers within your portfolio to achieve sustainable financial, guest, team and business scorecard targets.

You will be a change agent, driving and embedding initiatives within venues, as well as bringing your own fresh ideas to your team and the wider business.

Sound good? Read on.

**Here’s a taste of what you can expect in the role**:

- Develop venue leaders in your portfolio to build capability in the business
- Lead venue teams to adopt a guest first approach to offer an authentic and local guest experience
- Passionate about creating great pub experiences and can instil this focus in teams
- Educate and coach venues on the business strategy, empowering them to take initiative and contribute to the delivery of the strategy in their venue.
- Lead venue teams to take accountability for the financial performance of their venues, maximising sales and profitability, and taking action for improved results
- Actively demonstrate safety leadership, ensuring workplace health and safety requirements are understood and adhered to by teams.
- Ensure venues fully comply with all statutory legislation, accreditations and workplace policies such as liquor licensing, gaming legislation, industrial awards, food safety program, smoking, OHS and trade practices. Frequent intrastate travel is required.

What do we need from you

**Now let’s talk about you**:

- Experience in leading multi-site hospitality operations
- Strong business acumen and understanding of commercial fundamentals, including leveraging guest data and insights
- Strong influencing, stakeholder relationship and communication skills
- Eligible to meet State licensing requirements (includes a probity check)

**The benefits are good too**
- An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
- Find out more about our range of benefits and discounts here
- At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply._

What's in it for you?

**We are together creators**

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.