Performance Coordinator

PURPOSE

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Performance Coordinator at OpenDoor, WPP’s bespoke global operating model for Amazon.

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built **OpenDoor **for** Amazon**.

**OpenDoor** is a unique integration of the best of WPP and Amazon - building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive _impact_ - for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own **16 Leadership Principles**, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Performance Coordinator. This is a Full-Time position based in Sydney. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

RESPONSIBILITIES

People - 15% of your time
- Positively contribute to daily or weekly team meetings, proactively managing any workload or delivery concerns
- Develop strong, trust-based relationships with your team, operating seamlessly together to deliver success for our clients
- Build strong communication skills across all facets of your work, and respond well to guidance & feedback from your manager and team

Product - 50% of your time
- Support the team in all aspects of biddable delivery, from setup & implementation to troubleshooting, optimisation, and pacing
- Establish foundational expertise in each of the major technologies that GroupM employs, able to perform tasks autonomously and accurately across a diverse range of campaign outcomes
- Produce timely, accurate, and insightful reports across your client portfolio

Client - 10% of your time
- Establish an understanding of client challenges, objectives, and initiatives
- Join your manager in meetings with data & technology partners, vendors, amongst others, to stay abreast of the latest opportunities for your clients
- Work collaboratively across all teams to maintain the highest levels of client service and satisfaction

Commercial - 25% of your time
- Deliver accurate and timely reconciliation of campaigns in line with best practice and with exceptional attention to detail
- Ensuring all financial and compliance processes are followed with 100% accuracy, including (where relevant) bookings, loadings, and resolving account queries
- Develop a high-level understanding of the different products and offerings across the business, their roles, and unique advantages

QUALIFICATIONS
- Attention to detail: you register little-to-no errors in your work, you perform tasks with care
- Organisation: you meet deadlines, handling expectations effectively ahead of time
- Team & collaboration: contribute to shared goals, supporting fellow employees
- Communication: responding to requests in a timely manner, with written & verbal communication that is consistent with our values and behaviours
- Analytical: confidently manage basic information for day-to-day tasks
- Flexibility: you adjust work practice and assignments based on feedback and priorities
- Proactivity/taking the initiative: show purposeful self-development, and a sense of urgency, motivation, and tenacity in achievi