Program Delivery Officer, Continuing Professional Development

2 weeks ago

Sydney, Australia The Royal Australasian College of Physicians Full time

Posted: 13/06/2025

Closing Date: 27/06/2025

Job Type: Permanent - Full Time

Location: Sydney CBD

Job Category: Administration and Office Support

**About the RACP**
The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

**Our Values**
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

**Why Join Us?**

**Our 3-2-1 Hybrid Working Model**
- 3 days from anywhere in Australia or Aotearoa New Zealand per week,
- 2 days from an RACP office location per week,
- 1 of the two days per week in office spent with your team.

**About the Role**

The primary purpose of the Program Delivery Officer is to lead day-to-day operations of the College’s CPD program and provide mentoring, support and guidance to the team to ensure effective administration and management of CPD. Program Delivery Officer will reinforce procedures and processes to meet regulatory requirements and ensure continuous improvement of the CPD program across all the Divisions, Faculties and Chapters.

The role will involve scoping, developing and implementing projects to strengthen and streamline CPD in both Australia and New Zealand as well as the co-ordination of regulatory reports and other data requests.

**Key Accountabilities**
- Lead day to day management and delivery on assigned aspects of the CPD program including planning and delivery of business process in audit, CPD completion, compliance reporting, verified activities and CPD participant support.
- Work with the program manager and other team members to lead the development, implementation, administration and evaluation of new initiatives for the continuous improvement of the program including ways to build the program.
- Facilitate Reconsiderations, Reviews and Appeals and ensure due process is followed
- Provide high-level advice to committees or key stakeholders and support the executive, digital learning team and GIP team as required.
- Act as a Subject Matter Expert for program delivery technology and testing for the CPD program and contribute to the improvement of technology supporting the process and ways to enhance user experiences
- Develop and maintain reports across the program as required
- Assist with the development of guidelines, processes and policies for program communications regarding the program.

**Desired Skills and Experience**:
**Essential Attributes**
- Demonstrated experience in process improvement and quality assurance
- Demonstrated experience in data analytics, data cleaning, analysis, visualisation and presentation of findings
- Demonstrated experience in regulatory reporting through the use of Power-Bi reports
- Commitment to quality assurance and continuous improvement
- Demonstrated experience managing projects through the use of User story design and Process Mapping
- Demonstrated experience in process driven changes through a data-driven trajectory
- Transformation Project experience
- Demonstrated experience developing and maintaining complex reports
- High level MS Excel skills
- High level Power BI reporting understanding

**Interested?

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