Service Desk Analyst

Competitive salary with benefit of Not for Profit Salary packaging options
- Join a supportive team, great company and office atmosphere
- Convenient location with free onsite parking close to shops

Southern Cross Care QLD currently have an exciting opportunity for a talented and passionate Service Desk Analyst to join our wonderful SCCQ family, based at our conveniently located Support Centre in Upper Mt Gravatt. This is is a full-time permanent role.

**What is the role?**

Reporting to the Head of ICT, this position will deliver outcomes that align with our ICT Roadmap and contribute to strategic organisational objectives and operational plans.

**What can Southern Cross Care Queensland offer you?**
- **Competitive salary with the added benefit of Not-for-Profit salary sacrifice packaging to bring home more**:

- **Convenient Upper Mt Gravatt location - Free parking onsite**:

- **Opportunity to join a growing organisation with a great staff culture, ongoing individualised training, Employee Assistance Program for employees and their families and support programs**:

- **Supportive, friendly and fun team of individuals working together to make a real difference not only for the people we care for, but also each other.**

**What are the responsibilities?**
- Provide timely and effective technical support for hardware, software, network, and other IT-related issues
- Diagnose and troubleshoot technical problems, and provide resolution or escalate to appropriate teams as needed
- Document and track all incidents and service requests in a ticketing system, ensuring accurate and complete records
- Collaborate with other IT team members to resolve complex technical issues and ensure prompt resolution
- Provide exceptional customer service, ensuring a positive and professional experience for all customers

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**What you will bring to the role?**
- Proven experience as a Service Desk Analyst or in a similar technical support role
- Strong technical skills and knowledge of Windows operating systems, Microsoft Office Suite, hardware, and networking concepts
- Familiarity with the ITIL framework and IT service management principles
- Excellent problem-solving and troubleshooting skills, with attention to detail
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
- Ability to work independently and prioritise tasks in a fast-paced environment
- University or TAFE Qualifications in Information Technology. Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation Certification are a plus.

**Who is Southern Cross Care Queensland?**

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Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1000 staff caring for and supporting more than 2000 people across 13 residential aged care homes, five retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.

We are passionate about growing communities where the best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

**How can you apply?**

If you are passionate about providing outstanding customer service, have strong technical skills, and thrive in an IT environment, we would love to talk to you
- If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role, please contact us at _
- _

**_Our Mission_**:

- : Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us._