Delivery Services Learning

A completed Bachelor’s degree from an accredited university or 2+ years Amazon experience - Experience in instructional design, including needs analysis and multi-media instruction - Experience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology throughout the organization - Project-management experience in a matrix organization - Experience with standard work sequencing, 5S, takt times, value streams, and other Lean Manufacturing concepts. - Experience in managing remote teams through virtual support. - Proven track record delivering results across project management, influencing change management.

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

The Delivery Services Learning & Talent Development Manager (L&TD), will be responsible for executing the strategy for learning and development initiatives that support the business objectives of AMZL Australia to include all Delivery Station Operations teams. They will play a critical role in the ACES Learning team supporting change & development within the organization and ensuring all training intervention represent best practice and is industry leading.

The L&TD, Delivery Services ACES leader is responsible for using the Learning Organization as a lever to develop and implement standard work practices and improve safety, quality, and performance results, with a primary focus on delivering core learning programs (new hire onboarding, vendor onboarding, technology training, other site-specific implementations), local area vendor performance, and Training Return on Investment (ROI). Reporting to the Delivery Services L&TD Manager, you will partner with the ECCF and WW Learning teams to ensure the driver training content meets the requirements for all regions where AU AMZL operates, determining current and future skill needs.

Key job responsibilities
- Foster the development and growth of Amazon employees (onboarding, mentoring, teaching, etc.).
- Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
- Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.
- Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Delivery Station performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.
- React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts.
- Ensure and drive best practices standardization across all departments and sites.
- Ensure network standard training programs are implemented and consistently utilized as required across delivery services.
- Ensure that training is tracked and recorded, including progress and skill sets.
- Create, manage and update training content and associate compliance audits.
- Administer methods for gathering and tracking training metrics.
- Analyse and understand data to suggest improvements for training and operations.
- Track and communicate Learning Department goals, assignments and progress locally and at a network level.
- Take ongoing responsibility for ensuring that the Delivery Stations in region is operating safely and take immediate action to correct where necessary.

This is a 'sleeves rolled up' role when you will be setting the direction for training delivery, ensuring that it is executed to plan. It’s also a great opportunity to combine your passion for business development, learning and technology.