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Customer Service Agent
3 weeks ago
**The Opportunity**
Our passenger service team are responsible for providing exceptional customer service whilst ensuring the smooth handling of passengers from checking in, boarding, disembarkation and baggage collection. Passenger Service Agents are also responsible for providing assistance to passengers with special needs. Passenger Service Agents must ensure they are highly polished and have the ability to adapt to different tasks throughout their shift.
This opportunity is a **casual **role
**Who we are**
People. Passion. Pride - the focus for our teams since 1833. Since this time, we have evolved to become a key partner in the global aviation industry, delivering time-critical logistics services across six continents, over 34 countries and 200 locations. At the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.
**What you'll be doing**
- Providing exceptional customer service
- Process passenger check in
- Validate passport and documents
- Tag baggage, arrange seating & issue boarding passes
- Ensure compliance with safety & security requirements
- Use multi airline check in systems
- Boarding gate duties, including announcements
- Assisting special needs guests
- Participate in training activities and conduct on the job training
**What we need from you**
- Must be reliable and motivated to work
- Ability to work within a fast paced environment and ability to meet critical deadlines
- Ability to work as part of a team and autonomously
- Strong customer service focus
- Applicants with experience in providing outstanding Customer Service
- Motivation and flexibility to work on a 7-day rotational shift roster as per flight schedules
- Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment
**What's in It for you**
- Flexible working options
- A growing global company with ongoing career opportunities
- Airport location close to public transport
- Discounted car parking available
**Diversity**
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.
**Next steps**
**Application instructions
