Assistant Manager

**About Capella Hotels and Resorts.**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that welcomes guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

**About Capella Sydney**

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that welcomes guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney becomes the ultimate destination Hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

**Position Summary**
- To coordinate the workflow of the Bell Desk team, ensuring that Capella Hotel Group standards and Forbes Standards are upheld.
- Meet and welcome all arriving guests, escorting them to reception, ensuring that their needs are satisfied, and that their luggage is swiftly sent to their rooms and their cars parked safely in the hotel's secure garage
- Ensuring the efficient operation of the Bell Desk department, which manages guest luggage and vehicle transportation.
- Ensures that all company brand standards are implemented and maintained at the Bell Desk.
- Directs incoming guests to the check-in area and offers to assist with any luggage they may be carrying.
- Ensures a prompt and accurate delivery of guests’ luggage, 24 hours a day, in line with brand standards.
- Ensures the maintenance and cleanliness of all equipment at the Bell Desk and car park to uphold a professional image.
- Assist in the building of an efficient team of colleagues by taking an active interest in their welfare, safety and development.
- Resolve guest concerns efficiently by addressing them professionally, following up with the appropriate departments, and ensuring guest satisfaction.
- Maintain comprehensive hotel knowledge. Become a resource for guests by being knowledgeable about all hotel amenities, services, and local attractions.

**Talent Profile**
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work effectively in building strong guest relations.
- Proficient in Microsoft Office; experience with hotel PMS.
- Experience in a similar role at luxury hotels/resorts or commercial facilities.
- Ability to work a full-time rotating shift, including weekends and public holidays
- Proficient in both written and spoken English.
- Valid working rights in Australia.

**Working with Capella Sydney**
- Be part of a dynamic and supportive work environment.
- Work in beautifully crafted spaces and amenities in a Heritage building.
- Online LinkedIn training courses for personal and career development.
- Full uniform provided and laundered.
- Complimentary shift meals.
- Hotel and Group Discounts.
- Ability to grow and develop within and opportunities within the group.