Guest Services Advisor

2 weeks ago

Perth, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: WA- Perth inner
- **Provide an outstanding colleague and customer experience.**:

- **Be an ambassador of the NAB brand and embody our customer obsessed values.**:
**In this Guest Services Advisor role, you will**
- Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
- Liaise professionally and appropriately with customers, suppliers and other stakeholders at every interaction whilst supporting the broader operations within the building.
- Be adaptable to the businesses needs and provide dynamic support where required e.g. event support

**What you'll bring**:

- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills.
- Ability to multi-task and prioritise tasks with operational awareness.
- Able to demonstrate a common-sense approach to problem solving.
- Strategic thinking
- Commitment to customer and colleague service excellence
- Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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