Research Manager

Our Client Insights team is responsible for the firm's Voice of Client program, combining skills of primary qualitative and quantitative research, secondary research, social media research with data analysis and insight creation to inform decision-making by leaders across KPMG's divisions and industry groups. We sit within the firm's Clients & Markets group which leads our Client Centred strategy across KPMG.

**Your Opportunity**

As a Research Manager within our Client Insights team, you will be part of a diverse and high-performing team, implementing a comprehensive client and markets research program, translating data into actionable insights, and enabling the dissemination of data across a complex firm. You will also have the unique opportunity to blend this client-side role with delivering bespoke research programs for our clients. You will play a crucial role by:

- Support and manage elements of the execution of a mixed-methods research program to uncover insights that will drive client-centred behaviours across the firm, bolster KPMG Australia’s market position, and most importantly, enable their team to deliver exceptional value to our clients and the firm.
- Manage the design and execution of significant research programs for client-facing engagements, including repeatable methods to support KPMG solutions.
- Support optimal delivery methods for the Insights team to collaborate with sectors, divisions, sales and marketing functions to ensure client insights are a key pillar of their strategies.
- Work with divisions and industries to embed Client Insights into BAU workflows across the firm.

**How are you extraordinary?**
- You have experience in managing and delivering impactful research projects.
- You have attention to detail and focus on high-quality output
- You are experienced and comfortable with dealing with ambiguity
- You have demonstratable experience in solving complex problems

**Your Experience**

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience will include:

- Degree in business administration, market research, data science, or a related field, with a proven track record of success.
- Demonstrate strong research/insights/analytics experience within a business to business or consulting environment.
- Strong understanding of the professional services industry and how large consulting firms operate.
- Business acumen, strategic thinking, and problem-solving skills, with the ability to identify key trends/opportunities from data.
- Ability to communicate effectively work collaboratively with a wide range of senior stakeholders.
- Ability to build and manage budgets.
- Ability to distil data sources (qualitative, quantitative, secondary, etc.) into an insightful story with actionable recommendations.
- Familiarity in running complex research projects that require data inputs from multiple sources.
- Proven ability to convert customer insights and market research into action programs.
- Strong analytical and data visualization skills, with proficiency in statistical analysis tools and software

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._