Snr Consultant

Are you passionate about making a difference in the health and human services sector? Do you thrive in a dynamic, agile environment? If so, FTI Consulting is the place for you.

**About The Role**

At FTI Consulting, we are dedicated to transforming the health and human services sector. As a specialised consulting firm, we offer a unique environment that combines the agility of a small firm with the depth of industry expertise you'd expect from larger consultancies.

**What You'll Do**

As a key member of our team, you’ll be at the forefront of innovative projects that are transforming the health and human services sector. You will collaborate with top industry experts to deliver impactful solutions that improve lives and shape the future of healthcare. From day one, you’ll have the opportunity to influence change, tackle complex challenges, and directly contribute to projects that are making a real difference.

This could include:
Lead or support the end-to-end HCD and service design engagements

Plan and facilitate co-design workshops, user research and stakeholder engagement

Synthetise research into insights, personas, journey maps, service blueprints and opportunities

Translate insights into actionable serviced or experience designs

Collaborate with multidisciplinary teams, including operations & transformations, engineers, cyber, data, and clinical experts to design and deliver digital solutions

Flex into UX, Prototyping, CX strategy, business analysis or product work as needed

Produce compelling design artefacts and presentations for a range of stakeholders

Work on client site to immerse yourself into the problem space and become a trusted team player

Benefit from personal training and development opportunities that will allow you to enhance both your professional and personal skills. Be part of a learning culture where your growth is as important to us as the work we do

**Qualifications & Experience**

A deep passion for improving patient and clinician experience through digital technologies to drive better health outcomes is a must

2-5 years of relevant experience. You may have worked in a consulting or professional services firm, or you may be looking for a change from a health industry role.

Training or certification in Service Design, HCD, Design Thinking or CX methodologies

A Bachelor's or Master's degree or equivalent Industry experience

Demonstrated ability to work as part of a multidisciplinary team through discovery, design and delivery

Experience planning and facilitating user research and co-design workshops (in person and virtually)

Practical experience developing service blueprints, journey maps, personas, design concepts and prototypes

Willingness to travel within the country (where practical and possible).

Strong work ethic, eagerness to learn, and motivation to succeed.

Bonus

Exposure to agile product teams, CX strategy, UX research/design or Digital BA skills

**Our Benefits**

Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
18 weeks paid, gender-neutral parental leave with full superannuation contributions throughout paid and unpaid leave

Flexible working arrangements

Financial support to obtain work-related professional qualification, such as CA, CPA, or CFA, and other

Professional membership contributions and generous paid study leave (up to 12 days)

Corporate discount available for health insurance, including dependent(s)

Employee Assistance Program (“EAP”) - free to all employees and their immediate families

35 hours per year for approved pro bono matters

Special leave - 2 days per year of a cultural or religious holiday that is not treated as a public holiday in Australia

FTI Work Perks: our discount program that provides a wide range of corporate offers, savings, and wellbeing resources

Monthly Health & Wellbeing program including fitness subsidies

Annual paid volunteer hours

Corporate matching for charitable donations

Opportunity to join our Reconciliation Action Plan - working group; FTI’s Women’s Initiative Network (FTI WIN); Diversity, Inclusion & Belonging and Corporate Citizenship committees

**About FTI Consulting**

What makes us unique? With more than 8,000 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.
- FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, s