Sales Excellence

**Position | Sales Excellence**

**Role **Sales Excellence **Team **Sales
**Reports to **Managing Director **Direct reports **N/A

**About the Position About Mangano IT**

This role is responsible for supporting the sales **Purpose**
function; perform sales triage, manage sales Sharing what we know to
opportunity and ticket hygiene, report and improve business
analysis of sales pipeline, process sales orders, outcomes.
complete procurement tasks, perform receipt and **Our Niche**
dispatch duties and associated config item Large enough to get it
creation, ensure quotes, contracts, bid pricing and done,
orders have been processed and delivered in a small enough to care.
timely manner and that all systems are updated **Core Target**
with the relevant information, create and update Agile business partner to
process documents to ensure consistent and Australian medium sized
scalable delivery of the sales function. The role is organisations, supporting
also responsible for general administrative and technology whilst focusing
sales support to the team at Mangano IT. on security.

**Mangano IT’s Values**

**Progressive Effective Accountable Steadfast
**Key Outcomes for the Position**

**50% **Sales Support & Administration** **10%

**40% **Vendor Engagement** **50%
40%

**10% **Continuous Improvement

**What We’re Looking For**:

- Excellent customer service skills. - Ability to build strong customer- A high discipline of personal and vendor relationships.

organisation and prioritisation - Ability to acquire knowledge of
skills. Microsoft and Telstra offerings,
- Exercise initiative and excellent systems, and procurement

attention to detail with a processes.
willingness to strive for best - Proficiency with various software
practice. systems - ConnectWise Manage
- Impact and influence, be able to and Sell, and Microsoft Products.

have the candid conversation to - Excellent writing skills for creating
drive impact and influence beyond professional documents.
hierarchy. - Excellent writing skills for creating
- Data analytics skills. professional documents.
- 07 3151 9000
ABN 81 649 576 929 Hamilton, QLD, 4007 Hamilton Central, QLD, 4007

Outcome Profile
**What Success Looks Like | Sales Support and Administration**

**Strategy Performance Expectation**
Maintain sales opportunity - Ensure sales opportunity and ticket updates are
and ticket hygiene** **completed within four hours of a status change.
- Proactive reporting on sales opportunity and

ticket quality and hygiene.
Prepare quotes - Transactional quotes are provided within 24 hours
for clients of the initial request, followed up after 48 hours.
Keep internal systems up - Leads are input into ConnectWise within 6 hours.
to date and manage leads - Leads are updated within 4 hours from any status
through the sales process update and managed in accordance with

opportunity hygiene best practice.
Manage procurement - Data integrity is key, especially for opportunities,
requirements sales tickets and order process data.
- Work on back orders to ensure customers are

aware of current ETAs.
Communicate with clients - Queries are responded to within 24 hours.
- Updates are provided within 8 hours from
person as required being available.
Attend meetings and - Pre-sales and administrative tasks are completed.
support the team - Attend weekly meetings with the Sales team.
- Queries and issues raised by Mangano IT team to

be responded to within 1 business day.

**What Success Looks Like | Vendor Engagement**

**Strategy Performance Expectation**
Generate quotes, - Start working on a request within 24 hours from
contracts, bids and orders when the request is received.
- Successful submission of Telstra orders.
- Correct details of the order.
- Process orders - Update all systems with orders and status updates.- Escalate any issue to the Managing Director.

Manage vendor - Data integrity and hygiene are key in all systems
- ConnectWise is updated in accordance with

best practice.
- Positive team feedback.
- Escalations required reduced each quarter.

**What Success Looks Like | Continuous Improvement**

**Strategy Performance Expectation**
Identify areas to improve - One area for improvement is provided to the
the Sales Support & Managing Director each quarter; outlining the
Administration process steps to achieve a better outcome.
- Internal procedures are reviewed annually and

kept current.
Identify and attend - At least two pre-approved development activities
relevant training and are completed each year and any relevant learning
development activities shared with the team.
(internal and/or external)
- 07 3151 9000
ABN 81 649 576 929 Hamilton, QLD, 4007 Hamilton Central, QLD, 4007