Operations Manager

With almost 100 years as a Caterpillar Dealer, William Adams has proudly made it’s mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.

Right now, we are on the search for a strong strategic leader, with a continuous improvement mindset, to take on this exciting new leadership opportunity and become our **Operations Manager - Rental & Used**.

**ABOUT THE ROLE**

Based out of our **Laverton**branch, and reporting to the General Manager - Rental & Used, you will be responsible for leading and growing our Cat Rental and Used businesses across Victoria and Tasmania.

Your key focuses will be on delivering exceptional customer service, as well as improving overall performance while achieving profitability targets.

**Your key responsibilities will include**:

- Driving your geographically dispersed team to deliver on the performance objectives of both the business and Caterpillar
- Improving operational efficiencies, as well as enhancing both the customers’, and your employees’ experience
- Ensuring that continuous improvement initiatives are implemented in all areas of responsibility
- Ensuring value for money for our customers by overseeing the utilisation of available resources, facilities, systems, plant, and equipment
- Key collaborator of relationships between the Cat rental and used teams, wider William Adams, Caterpillar, customers, and suppliers
- Being the William Adams Cat Rental and Used representative within industry associations, events, and customer activities
- Ensuring business is conducted in accordance with our Health, Safety and Environmental policies and procedures

**ABOUT YOU**

You are a high performing, passionate leader, who thrives on exceeding customer’s needs. You can quickly build trusted relationships which enable you to understand and anticipate business needs and resolve competing demands.

You have a demonstrated ability to use your superior engagement, negotiating and influencing skills with people, to achieve agreed strategic objectives.

**You will ideally have the following skills, experience, and attributes**:

- Extensive experience leading both Sales & Operations teams within the heavy machinery industry
- Experience in the rental/hire equipment space is desirable
- Strong project, people, and commercial management skills
- Sound conflict resolution, problem solving and interpersonal skills
- Strong commercial acumen with the ability to balance the needs of the customer, the business and our people
- The ability to improve performance through effective coaching and management
- Dedicated commitment to safety and quality work practices
- Formal qualifications in sales, marketing or business would be considered favourably

**Why work with us?**

We will provide you with on-going career and development opportunities, a competitive salary package, including a generous annual incentive bonus and a fully maintained company vehicle.

Joining the William Adams family, you will instantly feel welcome and supported. You will be surrounded by like-minded professionals that live our values of; Integrity, Excellence, Teamwork, Commitment and Sustainability everyday.

You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing. On top of this we offer loads of perks via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more