Clinical Team Leader

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Verifies and signs operation jobs under the supervision of a Depot Pharmacist or Depot Manager.
- Have deep knowledge of all the protocols stored at WC Depot to provide instructions to all the Depot Staff.
- Fulfils job responsibilities as a Technical Representative of the Clinical Trials Supply Chain Service in its country, according to legal requirements.
- Maintain and assure compliance with current ICH, GXP, FDA Good Clinical Practices, ISO guidelines or any other as required in the position training program.
- Monitors the overall performance of staff members to ensure compliance with guidelines above.
- Maintains established procedures concerning quality assurance, security of controlled substances and record keeping.
- Ensures regulatory compliance standards are adhered to and that regulatory information is transferred appropriately to local staff and the corporate compliance team.
- Manages the restrictions (scope, cost, time, human resources, etc.) to guarantee the depot complies with the expected performance indicators.
- Be aware of the metrics related to depot operations and assure the business continuity taking part in the planning process and business development activities.
- Identifies and escalates to the Depot Manager, General Manager Supply Chain and Human Resources any possible issue related to the depot staff that may impact the operational performance and/or working environment, such as change in local regulation, union representations, etc.
- Actively works in World Courier Guidelines review and update.
- Leads department meetings and in-service training for staff.
- Assures that all Customers’ concerns are duly assessed and follows-up the implementation of any preventive/corrective action. Responds to customer inquiries, requests, and issues when situations demand escalation to a higher level of authority.
- Assists the Quality Assurance team in the internal audits performed by WC Quality Assurance Department providing all the requested information during the process and assuring the completion of all action plans.
- With the assistance of QA Specialist, may attend Customer's audits at the Depot.
- Collaborates with other Company departments to make reports in a timely manner.
- Scheduling of depot rosters / shifts Responsible for planning and tracking daily orders and depot activities
- Required to be available on call 24/7 to provide telephone assistance in case of an emergency or urgent request.
- Acts as Depot Manager when they are unavailable or on leave
- Perform any other duties the employee has been trained for as assigned.

**REPORTS DIRECTLY TO**:
Depot Manager

**EXPERIENCE AND EDUCATIONAL REQUIREMENTS**:

- Normally requires two (2) to four (4) years directly related and progressively responsible experience, including at least one (1) year in a management role and preferably in the Clinical Trial business
- Full command of English.
- Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations

**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS**:
Full command of English: written and oral skills. Ability to work quickly and accurately under time and volume constraints as well as under pressure. Strong decision-making skills. Strong interpersonal skills. Strong leadership skills. Good analytical skills. Ability to resolve customer issues quickly and creatively to improve customer satisfaction Strong organizational skills; attention to detail Be able to take initiatives and responsibilities. Sound Computer skills. Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

**Salary**: $60,000.00 - $75,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: One location