Home Care Services Manager

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us
- Are you ready to embark on a thrilling journey and make an extraordinary impact in people’s lives through your work? If this sounds like your next adventure in life, join us in delivering exceptional care and support to our community_

About the role:
We are seeking a Regional Care Service Manager to assist with our Ageing community. Location will be Northern Sydney region, including Northern Beaches, Hornsby, Upper and Lower North shore and the Hills district. You will be extremely passionate about making a difference in the lives of Older People and supporting them in their own homes? You will have the opportunity to lead a dynamic team dedicated to delivering exceptional, client-focused care and support in the community. Your leadership will help shape the future of Anglicare’s community care, ensuring clients and their families receive the highest quality of service.

As a Care Service Manager, you will:

- Inspire and lead a team of dedicated professionals.
- Building effective teams, and nurturing staff strengths.
- Motivating and developing staff through clear expectations, recognition, and praise.
- Addressing challenges and underperformance promptly and effectively.
- Monitoring and achieving KPIs to ensure excellence in service delivery.
- Cultivating a culture of empowerment, recognition, and community.
- Deliver outstanding customer service and outcomes to all prospective residents and clients, embodying Anglicare’s Vision, Mission, and Values.
- Lead and support a multi-disciplinary team to manage day-to-day operations, creating genuine partnerships with clients and staff.
- Ensure clients are treated with dignity and empathy.
- Value each client as unique, in line with Anglicare’s model of care, The Rhythm of Life.
- Provide holistic care for clients’ wellbeing and that of stakeholders.
- Are reliable, timely, and responsive to individual needs and offer timely access to appropriate clinical care and expertise.
- Manage care neighbourhood operations within allocated budgets, maximizing funding opportunities for excellent client outcomes.
- Handle complaints and feedback promptly, escalating as necessary.

About you:

- Degree in Social, Behavioural or Health Sciences and/or equivalent relevant qualification
- Previous experience in leading and managing a team essential
- Previous experience Home Care or a community-based service highly desirable
- Demonstrated experience working with older people and their advocates
- Demonstrated experience in managing services, budgets and service delivery KPI’s
- Current NSW driver’s licence

Want to join? We offer:

- Flexible, supportive work environment that provides the opportunity to do the best most rewarding work of your life
- Opportunities for career progression, professional development and training
- Treehouse benefits and rewards, including discounts to 400 retail, accommodation and entertainment
- Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
- Fitness Passport with discounts to over 800 gyms for you and your family
- Tax benefits through salary packaging options as a not-for-profit organisation
- A safe and healthy workplace culture
- A fun, supportive, and engaged team

Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened
- Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse_

Application Close Date: December 01, 2024