Service Officer

18 hours ago

Canberra, Australia Australian National University Full time

**Classification**:ANU Officer Grade 5 (Administration)

**Salary package**:$74,782 - $81,579 plus 17% superannuation
**Term**: Full-time, Continuing & Full Time, Fixed Term
- Promote, support and foster better outcomes for our community both within and outside the College
- Enable better collective outcomes and contribute to the overarching College-wide strategy

**College overview**

The Australian National University (ANU) College of Engineering and Computer Science (CECS) is a vibrant and diverse community of more than three thousand students, staff, and visitors. Our College is comprised of three schools: the School of Computing, School of Cybernetics, and School of Engineering, supported by the Professional Services Group. We aim to bring together expertise in social, technical, ecological and scientific systems to build a new approach. In the College, we draw on our disciplinary foundations to find and solve problems of global importance. Our people build on our traditional world-class expertise and take it in creative, unconventional directions. Through the Reimagine investment, we have the privilege and the responsibility to build a new legacy for the University, the country, and even the world. We will deliver on our mission by building a strong community, providing transformative educational experiences, conducting high-impact research, seeking meaningful engagement, and becoming a resilient organisation post COVID-19. Join us in shaping a new intellectual agenda to reimagine engineering, computing, and the use of technology in the world.

The Professional Services Group provides expertise that supports the College in the successful delivery of its objectives. We achieve excellence in services by partnering and collaborating with academic staff, students and external partners, through embracing diversity of ideas to coming up with innovative solutions. Our expertise spans across Engagement, Community, Resources, combining strengths across each of these focused areas to identify and build strong collaborative relationships throughout our broad stakeholder base.

**Position overview**

There is currently an opening for a continuing and 12 month fixed term appointment to provide high-quality service to stakeholders in the College community. The Service Officer - Student Services is responsible for the provision of day-to-day generalist advice and services, ensuring data accuracy and integrity and timely escalation of more complex aspects to the relevant team members.

These positions will work closely with the student and academic community within the College of Engineering and Computer Science to provide administration and support.

The ANU provides attractive benefits and excellent support to maintain a healthy work/life balance and offers generous remuneration benefits, including four weeks paid vacation per year, assistance with relocation expenses and 17% employer contribution to superannuation. This also includes generous parental leave, the possibility of flexible and part time working arrangements, a parental and aged care support program, dual career hire programs, ANU school holiday programs, and childcare facilities on campus.

**Application information**
- A statement addressing the selection criteria.

**The ANU conducts background checks on potential employees, and employment in this position is conditional on satisfactory results in accordance with the Background Checking Procedure, which sets out the types of checks required by each type of position.

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