Shopping Centre Customer Service

2 weeks ago

Gold Coast, Australia Integrated Human Resourcing Full time

Do you have excellent administration and customer service skills and enjoy a varied work environment?

We have an exciting opportunity to be a part of a small, friendly, and supportive team.

Our client is a sub-regional shopping centre located on the southern end of the Gold Coast with approximately 100 businesses.

**The Position - Shopping Centre Customer Service**

As the first point of contact, you will provide professional, courteous, and efficient service to Centre Management, customers, and retailers. The role will also coordinate and deliver all aspects of Supplementary Income Sources for the centre (i.e. pop up outlets).

Key Responsibilities
- General reception duties including dealing with in-person, telephone and website enquiries
- Answering and or directing enquiries to the correct department
- Provide initial response to questions/issues raised by Consumers, Retailers, Service Providers, Contractors, and Centre staff
- Processing and undertaking of all supplementary income lease enquiries, renewals, vacations for the Centre including liaising with security
- Issue and review all supplementary income license documentation including Invoices
- Assist with reporting supplementary income on monthly basis
- Coordination of delivery (set up and pull down) of supplementary activities including marketing events in a timely and accurate manner
- Monitoring of Arrears related to the supplementary income
- Day-to-day completion of operation of debtors and creditors, accounts payable and receivables
- Assist with execution of all marketing campaigns and activities
- Collection and entering of Monthly Sales Figures
- Lost and Found reporting and recording
- Assist with all centre contractor induction process
- Assist with reviewing and recording CCTV as required
- Reporting maintenance issues identified to operations
- PA announcements and two-way radio operation
- Assist the Centre with general duties including filing and archiving
- Maintain Centre Registers for After Hours Contacts and Public Liability Insurance
- Maintain Stationery Supplies and Office Equipment
- Cover lunch breaks as required
- Being an active member of the Centre Emergency management team, including floor warden or other duties during Centre emergencies and evacuations
- Undertake any other reasonable duties as directed by the centre’s management team.

**About you**

To be successful in this position, you will have a can-do attitude, be able to quickly adapt to shifting priorities, and the ability to just get in and help wherever is needed. You will also have:

- Excellent written and verbal communication with strong attention to detail
- Have a motivated, positive outlook with a compassionate attitude
- Open to undertake training and development as required
- Professional phone manners
- Intermediate skill level in Microsoft Office 365
- Strong organisational skills
- Good team player

**The Benefits**
- Monday-Friday - 9am-5pm
- Free on-site parking
- Discounts in participating stores

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