Stakeholder Management Support Officer

**_Together we shape thriving communities, public spaces, places and economies._**
- **Talent Pool recruitment process for future opportunities at our department**:

- **Salary relative to experience and ranges from $84,659.00 to $**92,701.00 plus super**

**What’s in it for me?**

Join our team for a **fantastic culture** with dynamic collaboration and **genuine long-term career support**. We offer **flexibility in work arrangements**, diverse and fulfilling assignments, and prioritise **work/life balance**and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to **fostering a diverse and inclusive workplace** where everyone feels welcome, respected, and empowered to succeed.

**The Office of Local Government (OLG)**is a small, yet diverse agency of professionals invested in creating healthy and prosperous communities across NSW. Through the development of policy, programs, strong relationships, engagement and intervention, OLG is a driver of reform and uplift across the state, with a purpose of fostering a strong and sustainable local government sector.

In early 2025 OLG is undergoing a period of growth. There’s never been a better time to join a diverse, welcoming and fulfilling agency that helps build healthy and prosperous communities across NSW.

**The role**

As a **Stakeholder Management Support Officer**, your core responsibility is to ensure efficient, high-quality support across a range of administrative and communication functions. You’ll assess, register and respond to inquiries from both the public and stakeholders—all with a focus on enabling the broader objectives of the division. This role is crucial to sustaining service excellence while upholding integrity in documentation and communication processes.

With competing demands and a consistently high volume of work, you’ll be relied upon to maintain precision and composure. A key challenge is balancing responsiveness and attention to detail, particularly when navigating emerging priorities and complex requests. Your contribution will also help to foster a collaborative and proactive team culture, ensuring that shared goals are achieved through effective information exchange and thoughtful service delivery.

For more information read the full Role Description**:Stakeholder Management Support Officer**

**What you will bring to the role**
- Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members.
- Maintains meticulous attention to detail amidst high-volume workloads, ensuring accuracy and precision in all tasks and deliverables.
- Clear and professional communication across written communications, phone inquiries, and face-to-face interactions, ensuring consistency in handling public and stakeholder requests.
- Skilled in navigating and resolving a high volume of public and stakeholder enquiries across various mediums, ensuring timely and accurate responses while escalating complex matters appropriately.
- Proficient in supporting cross-team collaboration and project coordination activities, gathering relevant data and contributing to information sharing and planning across diverse service units

**About us**

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

As part of DPHI, the Office of Local Government (OLG) is the NSW Government’s frontline interface with councils, their 50,000 employees, and their elected officials across the state. Its goal is to build a strong, responsible and sustainable local government sector, with its purpose to ensure councils all over NSW can continue to effectively deliver infrastructure, services and civic leadership to their communities.

**Join us**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._