Ict Support Technician

1 week ago

West Perth, Australia Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
Scope:

- Installs, moves, adds, changes and de-install (“IMACD”) of end-user devices including desktops, laptops, printers, desk phones and peripherals;
- Troubleshooting and resolution of desktop and laptop issues;
- Smart-hands support for other devices including network, server, storage and other infrastructure devices at the direction of Client IT support teams, or if supported by Unisys, Unisys IT support teams;
- Performing hardware break/fix services include onsite and remote diagnosis, identification / confirmation of faults and assessment of action. This may include a 'fix' based on manufacturers' instructions of parts and labor repair, or whole unit repair. Support for desk phones is limited to basic troubleshooting, and soft setup of phones utilizing Knowledge Articles provided by the Client;
- Performing software troubleshooting and resolution, including driver upgrades and fixes, software de-install, install and configuration;
- Managing warranty transactions with the manufacturer inclusive of warranty entitlement, claims filing, ordering manufacturer parts, monitoring forward and reverse shipment of parts, and recording of fix.
- Preparing equipment for disposal, including disk wipes.
- Providing support for common audio/visual equipment, limited to wellness checks, basic troubleshooting and configuration. Specialized equipment, such as that used in video or sound production, is out of scope.
- Providing basic “how-to” support for mobile devices.
- Hiring, onboarding, training and management of Unisys resources.
- Development of work processes where they differ from the current processes already in use under the Agreement.

Mac Skills:

- Proven track record of supporting Mac devices (MacOS on both laptop and desktop)
- Imaging
- User profiling & configuration
- SW installs and break/fix
- HW troubleshooting (certification not required)
- Knowledge of JAMF a bonus (think SCCM for Mac)

**You will be successful in this role if you have**:

  • ICT Support Technician nec

    3 weeks ago

    NSW - Sydney - City & Inner West, Australia AI Talent Pty Ltd Full time

    Job Description: We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently. Key Responsibilities: - Provide...

  • Telecommunications Technician

    2 weeks ago

    Perth, Western Australia Titan ICT Pty Ltd Full time $90,000 - $120,000 per year

    About the roleAs a Telecommunications Technician at Titan ICT Pty Ltd, you will play a vital role in installing, maintaining and troubleshooting our clients radio telecommunication systems which includes repeaters, mobiles and handheld radios. Based out of our Osborne Park facility this full-time position will see you work closely with our client and...

  • Ict Support Technician

    1 week ago

    Perth, Australia HAYS Full time

    Opportunity to provide your technical expertise to the ICT team **Your new company** An exciting opportunity to join one of our top Stave Govt client **Your new role** Responsible for ensuring the efficient and effective operation of the ICT Systems. - Create, maintain and delete user accounts - ensuring that security matrices and relevant protocols are...

  • IT Support Technician

    2 weeks ago

    Perth, Western Australia Drone Forge PTY LTD Full time $60,000 - $90,000 per year

    About the RoleDrone Forge is seeking an IT Support Technician with a strong focus on network and ICT systems to support both our internal operations and project delivery. This role sits at the intersection of business IT support and project-based technology deployment, ensuring our communication networks, systems, and infrastructure operate reliably and...

  • Ict Support

    7 days ago

    Perth, Australia PERSOLKELLY Full time

    PERSOLKELLY is seeking ICT Support Officer to join Local Government client within their IT team. PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in...

  • Ict Service Desk Technician

    2 weeks ago

    Perth, Australia CMW Full time

    CMW is a trans-Tasman Geotechnical Consultancy with 10 offices and over 200 employees throughout Australia and New Zealand. Our projects cover construction and civil engineering from larger long-term national roading projects to smaller residential developments. CMW has maintained year on year growth since establishing in 2012 and our Perth office is...

  • Ict Support Officer

    2 weeks ago

    Perth, Australia HAYS Full time

    A WA state government organisation is seeking a ICT Support Officer **Your new company** Your new company plays an integral part of WA's Health system. **Your new role** You will be responsible for supporting the EUC lead, managing and deploying computers and providing a basic level of technical assistance to clients and end users who raise enquiries or...

  • IT Support Technician

    5 days ago

    Cranbourne West, Australia Microcel Full time

    **Position Details** - **Location**:Quarters Primary School (Cranbourne West, Melbourne, Victoria) - **Weekly Hours**:8.90 hours - **Hire Type**:Sub-Contractor The hourly rate offered for this Sub-Contractor position is up to **$50.00** (ex GST) dependant on experience. - Windows Server Technologies - Service and management of Windows and Apple devices -...

  • ICT Manager

    6 days ago

    Perth, Western Australia Nexus Airlines Full time $120,000 - $180,000 per year

    About usThe HMC Group has extensive aviation, tourism, and accommodation operations in some of the most iconic regions of Australia and is seeking to appoint ICT ManagerThe HMC Group currently has offices in Perth, Kununurra, Broome, Karratha, and Adelaide, and has an expanding team of approximately 400 employees, with further and substantial business...

  • ICT Systems

    2 weeks ago

    Perth, Western Australia Quartex Full time $90,000 - $120,000 per year

    About QuartexQuartex delivers the indispensable tools our customers need to move and house their workforce, protect people and places from harm, and reduce their risks of operation.We help large and growing companies in asset-intensive industries move and manage their people safely while protecting their licence to operate. From flight scheduling and...