Reception Host

**Description**:
We are looking for a confident, motivated and energetic person to welcome (meet & greet) and farewell our customers in a flexible and authentic style appropriate for each of our varied customers predominately communicating ‘care’. This demonstrates exceptional people skills and is very active in execution.

The reception welcoming and farewelling would also involve signing in our customers and providing information as required to help them manage their journey in our venue(s).

As well as welcoming and farewelling, you will also be responsible for performing various support tasks, such as answering, screening and forwarding telephone calls and member related administrative tasks.

This role reports to the Support Services Manager, and when on shift, to the Customer Service Manager.

You will need to have a demonstrated strong focus on customer needs identification and appropriate assertiveness skills. Strong attention to detail and follow through is essential in this multi-faceted role.

**If you are an outgoing, friendly, professional and proactive person with a strong customer focus, take pride and ownership in your contribution, have excellent attention to detail, a can-do happy-to-help attitude and want to be part of a growing organisation this could be your next long-term role.**

Evidence of demonstrated attributes, skills & qualifications includes:

- Committed to delivering exceptional customer experiences with every person, every time
- Aligned to the Clubs values of Respect, Openness, Empowerment and Collaboration
- Strong written, verbal and energetic, empathic communication skills
- Excellent listener, beyond the words
- Appropriate assertiveness
- A strong team mentality and a positive attitude
- Effective conflict resolution skills
- Intermediate to advanced skills in Microsoft Office suite
- Current NSW RSA & RCG certification essential or willingness to obtain
- Certificate III in Business Administration will be an advantage
- Hold a current First Aid Certificate or willingness to obtain this qualification.
- Knowledge or previous Club experience with respect to the Liquor Act will be an advantage

**About the role**

This is a Customer Focused role - outstanding customer care is what we do

Involving
- Welcome (meet, greet) and farewell our customers focussed on creating memorable, signature experiences for every person, every time
- Proactively approaching members and guests to ensure they meet club and licensing requirements.
- Providing information and up-selling of facilities, products and membership to new and existing members.
- Effectively communicating a connection with all demographics and personalities, portraying a strong passion for our club and living the Values of Respect, Openness, Empowerment and Collaboration is a must
- Answering & redirecting incoming calls
- Processing of memberships & payments
- Updating booking platforms with customer details

This position will be open to either full-time or part-time across week days and/or weekends.

What’s in it for you?
- Working with a motivated team who want to make a difference in people’s lives though demonstrating care - with both customers and colleagues
- Coaching, training and support to feel successful
- Recognition and reward for great work
- A digital HR platform, available through web or mobile (leave, pay, rosters, training tracking, etc, etc)
- Career options
- Above award rates
- Flexible rosters with workdays and hours that span over seven days
- Uniforms provided
- Free parking
- Fantastic employee benefits scheme
- 50% off all meals on shift

**Role Type**:

- In-house - Permanent - Full-time - Mid-Senior Level

**Company Overview**: