Infrastructure Services Specialist

Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives.

The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements. In GroupTech we're striving to be game-changing technologists, shaping the future of banking.

**How will I help?**

An Exciting opportunity is available for an Infrastructure Services Specialist - Mainframe to join the Infrastructure and Enterprise Compute Storage Services team in Group Technology. You can work flexibly while training to upskill on new tools and technologies.

Infrastructure & Operations is embarking on a new operating model putting Westpac technologists in the driving seat by investing in our Level 3 engineering skills to enable a proactive operating model.

The Infrastructure Services Specialist within the Mainframe Infrastructure Services team is required to lead and support Westpac’s complex mainframe environment within their technical expertise.

This position plays an important role in the development and maintenance of technical solutions within the Mainframe and ensures that the detailed design and operations are fit for purpose.

Your key responsibilities may include:

- Supporting the Mainframe service supported by L1 partner, WBC team, vendors, and third-party suppliers, including technical delivery\validation of approved implementations and proposed configurations.
- Supporting evaluation of technical changes, validation of supplier provided quotes and proposals, and assessment of supplier provided root-cause-analysis and corrective actions.
- Providing Mainframe Infrastructure & Operations expert technical advice and superior customer service for resolution of complex problems/incidents or implementation of major changes.
- Providing and supporting Mainframe technical advice for continuous service improvement initiatives.
- Providing active support and expertise in the formulation of Infrastructure patterns and standards for effective service strategy and lifecycle planning.
- Ensuring effective support to service request governance by collaborating with partners, vendors and third-party suppliers and provides thought leadership on service improvement areas.
- Overseeing the review and validation of service requests to ensure required information has been provided, required approvals have been sought and that all requests are appropriately recorded.
- Performing demand and capacity planning by ensuring effective analysis and development of plans provided by partners, vendors, and third-party suppliers.
- Supporting in monitoring and governance of service performance management with a customer obsessed mindset.
- Engaging with vendors to track solutions through all phases and escalates issues to maintain effective governance, reporting and control.

**What’s in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**

To be successful in this role, you will have deep understanding of Mainframe Technologies, excellent communication skills and an analytical approach to problem solving.

In addition to this, your skills may include:

- Relevant IT Mainframe industry experience in a highly technical role.
- Experience in a complex IT infrastructure environment incorporating planning, implementation, operational management, configuration, and maintenance.
- Expertise within the Mainframe environment.
- Relevant technical certifications would be desirable.

**What’s it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.