Duty Manager

**Company Description**
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Minor Hotels is excited to welcome guests to **Queens Wharf Residences**, our newest property in Brisbane. We’re looking for a passionate and experienced **Duty Manager** to join our team full-time and be part of this landmark opening.

This role offers a rare opportunity to shape the guest experience from the very beginning, working in a stunning new setting while contributing to the next chapter of Minor Hotels in Brisbane.

**What You’ll Be Doing**:

- Lead, motivate, and support the front office team to deliver genuine, memorable hospitality.
- Set the standard by demonstrating service excellence and coaching the team to follow your lead.
- Ensure all front office operations run smoothly and efficiently on a daily basis.
- Manage guest arrivals and departures with ease, creating a seamless first and last impression.
- Quickly and professionally resolve guest queries or concerns, ensuring every stay ends on a high note.

**Qualifications** You’ll thrive in this role if you bring**:

- Proven experience in a hotel front office supervisory role, with the ability to lead, mentor, and motivate a team.
- A solid background in the hospitality industry (hotel or resort preferred) with a strong understanding of front office operations and guest service standards.
- Outstanding customer service skills, with a calm, professional approach even when under pressure.
- Excellent time management and organisational skills, ensuring priorities are met and tasks are completed on schedule.
- A polished and professional presentation that reflects the high standards of Minor Hotels.
- Flexibility to work across weekends and varying shifts to support the needs of a 24/7 operation.

**Additional Information**
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

- ** Career Growth**: _Learning and development_ programs to boost your career.
- ** Exclusive Hotel Deals**: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- ** Global Perks**: _International accommodation discounts across our hotel brands_.
- ** Retail Rewards**: Cashback _and discounts_ at 400+ top retailers in AU/NZ.
- ** Experiences**: Discounted entertainment and activities.
- ** Banking and Insurance**: _Exclusive health insurance offers and workplace banking benefits_.
- ** Generous Leave**: Parental and birthday leave.
- ** Wellness Boost**: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.