Technical Account Manager

2 weeks ago

Sydney, Australia Netskope Full time

**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

**About the position**:
Given our business model where our customers pay us over time, Customer Success is absolutely vital to our customers deriving long-term value from our platform. To enhance our customer's experience with Netskope, we need experienced Technical Account Manager to drive value and success for our customers.

**Responsibilities include**:

- Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW)
- Present the Netskope cloud security assessments to Customer
- Create and deliver detailed and professional level documentation
- Understand System integration with SSO, AD, Proxies, Cloud API's, VM's & Firewalls
- Create evaluation test plans and implement DLP solutions
- Self Project Manage and deliver services on-time
- Create training documentation and deliver hands-on training to the Customer
- Working closely with customers and their Technical Team

**Job Requirements**:

- 5+ years of experience as a Professional Services Consultant/Technical Account Manager with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
- Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN's, SSO, DLP and Encryption gateways
- Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
- MDM, Cloud APIs, Strong Networking concepts
- Travel required up to 50%.
- Experience with working with a Fortune 500 companies
- Prior experience in early stage startups
- Scripting Language (Perl/Python)
- HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
- Data encryption Technologies
- SIEM, Load Balancing Technologies
- Network Architecture Experience

**Education**:

- Bachelor's degree (BSCS or equivalent)

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