Client Support Officer

2 weeks ago

Carlton, Australia BreastScreen Victoria Inc Full time

This key role will see you assisting us to ensure smooth daily operations. We're seeking someone who is organised, with great attention to detail and client focus.

CLOSE DATE: 21 Feb 2025

POSITION TITLE: Client Support Officer

EMPLOYMENT TYPE: Full-time

LOCATION: Carlton

:
At BreastScreen Victoria, we strive to make a difference. We encourage an innovative, client focused and respectful approach to our work.

We are currently looking for a person to become our Client Support Officer, they are responsible for a range of activities, including assisting in the smooth running of daily operational tasks, such as clinic cancellations, clinic queries impacting clients and client queries.

Responsibilities include:

- Answer inbound calls from clients to the BSV Support queue and BSV support inbox and respond to enquiries
- Coordinate and support clinic cancellations, extra time bookings
- Respond to and triage a broad range of client enquiries received through InMoment and assist with the resolution of complaints from BSV clients.
- Maintain databases with updates of client information
- Coordinate requests for Group Bookings.
- On an as needs basis, provide support to CCT, answer inbound calls, register new clients, send and respond to SMS’s, webchats and make appointments as required.
- Assist when required with the mail room functions.

**About you**:
You will have previous experience working in a customer service focused role with some call centre experience, and excellent telephone etiquette; articulate, patient, friendly telephone manner and demonstrate empathy with active listening skills.

You will also have:

- Intermediate computer literacy, including experience with databases and relevant computer programs
- Demonstrated analytical skills
- Excellent attention to detail
- Understanding of key Call Centre measures
- Good time management and prioritising skills

**How to apply**:
Applications including a resume and cover letter can be submitted by completing the form below.

**Applications for this role will close on Friday 21 February 2025.**

BreastScreen Victoria has several policies, procedures and systems that promote inclusive behaviours throughout our workforce. They are all key indicators for successful performance in this role.
- Please note: that we will provide adjustments to the recruitment process on request._

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