Operational Support Officer

6 days ago

Sydney, Australia NSW icare Full time

**About the Role**

Operational Support Officers enable the delivery of Lifetime Schemes’ strategic objectives by working proactively and collaboratively with customers, internal and external stakeholders, and each other to provide an effective centralised administrative function for Lifetime Schemes.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Operational Support Officer**you will:

- **System Workflow Management**: Manage a range of administrative processing and operational support tasks within Lifetime Schemes case management systems; including but not limited to Navigator, CRM and CMS.
- **Service Requests**: Manage a range of service request types according to agreed business process, including treatment and care requests, home modification requests, continence and consumables prescription and variation requests, cab-charge requests and setting up GP / Pharmacy accounts with MVR medication lists.
- **Physical Mail**:Manage physical mail, including scanning, indexing and distributing incoming mail to appropriate teams / business units, and attend to the printing and mailout of letters / communications.
- **Correspondence**: Create and communicate correspondence, including service approvals, purchase orders, invoice decline letters, requests for information, and ad hoc items as directed by Operational Support Team Leader.
- **Information requests**:Respond to requests for information by collating and sending copies of relevant documents for insurers, solicitors, subpoenas and other third parties.

**Skills & Experience**
- Experience in business administration.
- Experience in a customer service environment.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

  • Disability Support Officer

    12 hours ago

    Sydney, Australia Support Umbrella Group Full time

    **About Us**: Support Umbrella Group, through its subsidiaries iSeekSupport and iSeekCare, is dedicated to providing compassionate, high-quality support services for individuals living with disabilities. We are committed to empowering our clients, promoting independence, and enhancing their overall quality of life. Join a dynamic and caring team that makes a...

  • Drone Operations Support Officer

    1 week ago

    Sydney, Australia DroneShield Limited Full time

    Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counterdrone sector. Our customers are militaries, government agencies, airports, critical infrastructure, law enforcement and many...

  • Retail Operations Coordintor

    2 weeks ago

    Sydney, Australia Marcs DL Support Office Full time

    **Retail Operations Coordinator**: **_ sass & bide_**_ is a highly creative Australian designer label dedicated to the strong, the obscure & the beautiful, leading the culture of fashion for bold and individualistic women._ **_ David Lawrence_**_ has been designing for Australia's Professional Women for over 40 years. Never compromising on fabrication and...

  • School Learning Support Officer

    2 weeks ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    2 weeks ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Operations Support Officer

    13 hours ago

    Sydney, Australia Australian Bureau of Meteorology Full time

    APS Level 6, Ongoing - $94,563 - $105,910 + 15.4% super - Brisbane or Melbourne preferred. Adelaide, Cairns, Canberra, Darwin, Hobart, Perth, Sydney The National Operations Coordination Team (NOCT) is responsible for scheduling training and rostering of skilled resources. On a daily basis, the NOCT liaises with leaders across the Bureau to ensure...

  • School Learning Support Officer

    2 weeks ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Program Systems

    4 days ago

    Sydney, Australia Anglican Deaconess Ministries (ADM) Full time

    Anglican Deaconess Ministries (ADM) **Location**:Sydney CBD **Date advertised**: 6th June 2025 **Job Type**:Part time **Closing Date**:When Position is Filled **Join ADM as a Program Systems & Operational Support Officer**: - Part-time | 21-30 hours/week | Monday-Thursday | Sydney CBD_ Are you a proactive, tech-savvy professional who thrives in a...

  • School Learning Support Officer

    6 days ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: - The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to...

  • Officer Fleet Operations Support

    13 hours ago

    Sydney, Australia Qantas Airways Limited Full time

    Rare opportunity within QantasLink Flight Operations. - Take an opportunity to grow and diversify your career. - Permanent full-time position based in Mascot, Sydney. We have always been pioneers, and we are proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the...