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Field Service Technician

3 weeks ago

Seventeen Mile Rocks, Australia Rexroth Full time

Company Description
- Want to be part of a company that is dynamic and is rapidly expanding?
- Looking for career development with growth and success?
- Friendly team - great culture

At Bosch Rexroth, we are passionate about what we do. We drive hard as a team to make a positive difference for our customers. Innovative ideas, passion and energy are factors that help us in achieving our goals.

If you are keen to be part of our multinational organisation where your skills and talents will be recognised we have an exciting opportunity available.

**Job Description**:
Looking for a qualified Field Service Technician to start immediatley (preferred), with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Brisbane, Qld.

**Position Tasks**:

- Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service works.
- Provides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
- Maintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentiality.
- Documents service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoiced.
- Explores sales possibilities with customers utilizing their scope of speciality and by utilizing cross departmental specialists.
- Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied.
- Prepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is received.
- Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etc.
- Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative.
- Ensures all site documentation including inductions, licences and training is up to date.
- Monthly checking of vehicle equipment lists and reordering of equipment as required
- Be well presented at all times while representing Bosch Rexroth while undertaking external service work.
- Fosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulations.
- Perform other duties as directed from time to time to meet Bosch Rexroth’s business and operational requirements.

**Qualifications**:
**Position Requirements**:

- ** Australian Permanent Resident or Citizen**:

- Hydraulic fitter trade or equivalent
- 5 years field service or hydraulic system experience
- Competent level of hydraulic knowledge
- High focus on Quality and attention to detail
- Dynamic performer and achiever
- Effective communication skills

Additional Information
**The benefits of working at Bosch**:
We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you a new and exciting opportunity so you can achieve your full potential.

We offer our employees:

- Hourly based with reasonable overtime
- Company supplied and laundered uniform
- Company Tool of Trade vehicle.
- Company laptop, and mobile phone.
- Clean and Excellent work environment
- Diverse and exciting career opportunities.
- Comprehensive training and development opportunities.
- Staff discounts on Bosch and affiliated-brand products.

If you are looking for a new challenge in a profitable and stable company that will appreciate you for your hard work then this is your ideal role.