Case Worker

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

Case Worker - Food and Financial Assistance (FFA) - Parramatta
- Are you looking to build your career in Community Services?
- Do you have a passion to support clients in need?

About the Role:
As costs for day-to-day expenses such as rent, food and power continue to rise, a setback such as sickness, loss of a job or an unexpected bill can make you feel your financial situation is getting out of control. Anglicare can provide immediate practical assistance and longer-term solutions to help our clients build a more hopeful future.

In this role you will respond to enquiries and provide initial intake, information and support to Food and Financial Assistance clients remotely and face-to-face. You will be ensuring effective delivery of client services, and a high level of customer service is achieved.

This is a Permanent Full-Time role based in Parramatta. You will be required to travel within the area and neighbouring suburbs for outreach work.

Key Responsibilities (not limited to):

- Ensure a welcoming and safe environment for FFA clients seeking assistance which demonstrates compassion and understanding.
- Ensure case planning for clients is holistic and in-depth, with clearly defined goals and achievable outcomes.
- Undertake assessment of complex cases often involving multiple issues and identifies these issues.
- Build financial capability and shares appropriate financial literacy information and resources in a culturally sensitive way.
- Ensure client involvement in case planning through collaboration and the use of mutual exchange principles, developing clearly defined and agreed goals, with actionable steps for both client and worker.
- Ensure advocacy and referrals for appropriate additional client support are provided. Includes advocating for clients and drawing on networks and local connections. Supports clients to learn and implement Financial Literacy skills through the case planning process.
- Ensure growth in own knowledge of and connection with local support services, and community networks, resulting in effective and accurate referrals.
- Engagement with local inter-agencies, outreach, church partnerships and other networking opportunities as they arise.
- Ensure referral information gathered is up to date and accurate in Anglicare’s internal referral system and shared with local team.
- Ensure provision of material aid to clients in line with case plans and FFA procedures.
- Ensure a full client caseload is maintained, achieving program targets within funding guidelines and organisational procedures.

About you:

- Relevant degree in Social Work, Community Services or similar with 1-2 years relevant experience or Diploma with relevant experience or lesser formal qualifications with substantial years of relevant experience.
- Experience in working in short term crisis intervention and working with disadvantaged groups; including those who may be impacted by family and domestic violence, people living with mental ill health, culturally and linguistically diverse people groups.
- Genuine compassion for people in financial hardship, an understanding of its impact.
- Well-developed written and verbal communication skills including the ability to network and establish positive relationships with people and the community.
- Strong computer skills, including Microsoft office suite.
- Excellent time management and ability to prioritise multiple competing demands.
- A current driver’s License and own vehicle or ability to travel around the Western Sydney region.

Benefits:

- Excellent remuneration package and company benefits
- Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment.
- Learning and Development opportunities within the organisation
- Fitness passport, discounts to over 800 gyms, pools and fitness centres
- Employee Assistant Program (EAP), free counselling service
- Treehouse benefits and rewards, discounts to retail, accommodation and entertainment

Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened.

Application Close Date: May 16, 2025