General Manager

**About The Care Home**

Bupa Ballina is a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW. With tropical landscaped gardens and a range of in-home facilities including a hair salon, Men’s shed and library our home provides a peaceful, welcoming environment for residents and their families.

**About The Role**
We are seeking a dedicated and compassionate leader to provide high-quality care to residents. As a General Manager with Bupa you will oversee a dynamic team and ensure our residents receive the highest standard of care in a welcoming, safe environment; you will be responsible for overseeing all aspects of the care home’s operations, including delivering quality care, managing financial performance, and leading staff development.

**Duties**
- Collaborate with the Care Manager and clinical staff to ensure care services are aligned with individual resident needs and Bupa’s standards.
- Develop and implement continuous improvement plans to enhance resident experience and care outcomes.
- Ensure all feedback, concerns, and complaints are addressed promptly and in accordance with Bupa’s guidelines.
- Provide operational support, guidance, and leadership, including being available on-call as needed.
- Manage key operational metrics, including occupancy rates and incident reports, ensuring optimal performance.
- Monitor and manage the care home’s financial performance, ensuring budget targets are met.
- Lead recruitment and retention initiatives to build and maintain a strong, dedicated team.
- Foster a positive workplace culture by mentoring staff, setting clear expectations, and providing performance feedback.

**Skills and Experience**
- Proven experience in managing operations within an aged care or healthcare setting.
- Completion or working towards post graduate qualification in Health Management/Aged Care is desirable.
- Strong leadership skills with the ability to motivate, inspire, and manage a team.
- A commitment to quality care and improving the resident experience.
- Excellent financial management skills and an understanding of aged care regulations.
- A proactive approach to problem-solving, continuous improvement, and team development.

**Culture**

The General Manager is responsible for continuing to foster a supportive and professional working environment within the care home. We foster a culture that supports teamwork and collaboration focussed on delivering optimum resident outcomes. A strong focus is placed on providing continual growth and development opportunities to our employees, to allow you to reach your desired career aspirations.

**Benefits**
- Competitive salary package and management bonus
- Flexibility across our 24/7 operations
- Generous leave provisions including 14 weeks paid parental leave
- Discounts on health, travel, home, car, landlords and pet insurance
- Health and wellness initiatives and discounts through the Bupa SMILE program
- Workplace giving and Bupa fund matching

**How to Apply**

**About Bupa Aged Care Australia**

Bupa Aged Care Australia is the largest private residential aged care provider in Australia with over 9,000 employees providing care and services to 6,500 residents across 70+ homes. At Bupa we focus on a person first approach that ensures our residents and their families are at the centre of everything we do and that we deliver our purpose of ensuring longer, healthier, happier lives.

**Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.**

**Find purpose in your career at Bupa