Clinical Specialist

**Clinical Specialist**:
QLD - Brisbane Workers Compensation Full Time
- **Leverage your allied health experience**:

- **Provide support to a high performing and customer-focused team**:

- **Work for an organisation that celebrates success with reward and recognition**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **3,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Brisbane**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Clinical Specialist role underpins the sustainability and growth of EML through the Personal Injury Team at EML Solutions. The role leads a high performing and customer-responsive team that works strategically under a Psychological Claims Management Framework with both the employer and employee to reduce both the impact of a psychological injury and the cost of the claim.

The EML Solutions team remit includes providing clinical expertise and guidance to deliver outstanding, customer centric service.

This will be a **12 month Fixed-Term-Contract** position commencing **immediately **based in the **Brisbane **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Develop, implement and assist in driving the strategic direction, performance and sustainability of the clinical function operating within the Valliant Pilot Framework
- Oversee and deliver a scalable, efficient, collaborative and effective customer-centric operating model under a psychological claims management framework
- Identify and evaluate individual and organisational development needs across the national portfolio
- Provide and engage specialist support dependent upon the complexity of the claim (trauma/PTSD
- Ensure, manage, and mediate a transparent claims determination process inclusive of the initial investigation into liability
- Work collaboratively with the employee and employer to develop an individualised strategy based on best practice and reasonable treatment taking into account any concurrent industrial action and additional complexities (secondary injury)
- Lead the efficient and effective gathering of information with the administrative support of the Claims Operations team members to accept reasonable and necessary treatment in line with clinical Frameworks and address barriers to enable early return to work outcomes
- Implement injury management, rehabilitation and vocational rehabilitation initiatives across the national PI portfolio
- Ensure all actions are completed within relevant timeframes and influence case management strategy and claim finalisation
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes
- Provide oversight of mental injury recovery and RTW outcome trends to inform the development of reporting and analytics that drives performance improvement

**ABOUT YOU**
- Demonstrated experience in a similar role or clinical role, working within in in a fast-paced business environment
- Tertiary studies in Allied Health (psychology, rehabilitation counselling, social work, Master’s of Mental Health in Occupational Therapy)
- Intermediate proficiency in Microsoft Office Suite
- Qualifications in Mediation AND/OR Mental Health is considered advantageous
- Excellent understanding of psychological illnesses and injuries with experience working within a legislative framework
- Strong complex case management capabilities with focus on return to work, mental health, medically complex cases or fatalities

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super