Switchboard Operator

Job Description

**Posting Start Date**:13/02/2025

**Req ID**:2650

**Job Title**:Switchboard Operator

**Employment Status**:Permanent Part Time

**Job Location**:Frankston
- **Be responsible for providing safe, personal, effective, and connected care**
- **Work in a supportive, fast paced team as the first point of contact for patients & visitors**
- **Salary packaging & low cost parking**
- **Permanent Part Time (27 hours a fortnight) - Classification range: HS1**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

**What You Will Be Doing**

As the friendly first contact for patients and visitors to Peninsula Health and Frankston Hospital, this multi-faceted role is responsible for dealing with phone and reception desk enquiries. The Switchboard operator will assist visitors and staff with directions in a courteous and friendly manner, calmly deal with internal and external emergency calls/respond codes and assist with patient enquiries over the phone or in person in a friendly manner.

Position Description

**What You Need**

We anticipate you will have:

- Basic Computer Skills
- A strong understanding and experience with customer service
- Previous Switchboard / Reception experience
- Previous experience in a health setting (desirable)

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact the People Experience Team on (03) 9784 2700.

For role specific information contact Nicole Lowns on 9784 7708

The role ceases advertising on the 6 March 2025

**Additional Requirements**
- Please refer to Health and Allied Services, Managers And Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025 salary circular for salary range. Sub-grading will be based on years of experience.

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.**

Recruitment Agencies: we appreciate what you do. If we can't find what we're looking for ourselves, we'll reach out to you for assistance.